Miriam Oropeza
Redlands,CA
Summary
Dynamic professional with a strong background in customer service at SAC Health System, excelling in appointment scheduling and call management. Known for a positive attitude and exceptional attention to detail, I effectively enhanced patient satisfaction while managing high call volumes. Proven ability to communicate clearly and foster relationships in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
SAC Health System
04.2022 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective patients.
Assistant Manager
Dollar Tree
04.2011 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Cerificate - Medical Billing And Coding
Everest College
Ontario, CA09-2009
Skills
- Customer service
- Data entry
- Customer satisfaction
- Call management
- Positive attitude
- Attention to detail
- Clear communication
- Telephone etiquette
- Follow-up procedures
- Professional phone voice
- Call handling
- Customer communications
Certification
- Computer Certified
- CNA Certified
- CPR Certified
Languages
Spanish
Full Professional
Timeline
Appointment Scheduler
SAC Health System
04.2022 - Current
Assistant Manager
Dollar Tree
04.2011 - 03.2015
Cerificate - Medical Billing And Coding
Everest College
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