Kiara Hill
Summary
Highly Motivated and detail-oriented professional with a strong background in communication. Possesses excellent communication and problem-solving skills, with a proven ability to work collaboratively in fast-paced environments. Demonstrated track record of delivering high-quality results and exceeding goals. Seeking to leverage my skills and experience to contribute effectively to a dynamic team and drive success within the organization.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
U.S Dermatology Partners
10.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients customers.
- Set up appointments with interested patients according to schedule availability.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Acted as first point of contact and set appointments for prospective patients.
- Handled complaints and questions, and re-directed calls to other team members.
Technical technology advisor
Teleperformance
11.2023 - 03.2024
- Assisted customers with their devices (ex: iPhone, iPad, air pods, etc.)
- I assisted them with any technical issues they were having with their devices
- Resolved technical issues for Apple devices, enhancing customer satisfaction and reducing downtime
- Worked closely with team to troubleshoot and resolve technical issues, improving overall service efficiency
- Provided exceptional support for Apple products, fostering positive customer experiences and loyalty
Benefit Administration
Conduent
06.2022 - 11.2023
- I assisted employees with their benefit packages such as their medical benefits
- Accurately managed and updated employee benefit records, ensuring data integrity and timely benefit distribution
- Provided personalized support to employees regarding their medical benefits, enhancing their understanding and satisfaction
Brazer
Trane Technology
01.2017 - 12.2020
- Proficient in using various brazing techniques such as torch brazing and induction brazing
- Skilled in reading and interpreting technical drawings and specifications for precise brazing work
- Experienced in working with a variety of metals including stainless steel, aluminum, and copper
- Capable of troubleshooting and resolving brazing issues to ensure optimal joint strength and quality
- Knowledgeable in safety procedures and practices to prevent accidents and ensure a safe working environment
Cashier
Gordmans
09.2016 - 11.2016
- Processed cash, credit, and check transactions accurately and efficiently
- Provided excellent customer service by greeting customers, answering questions, and resolving issues
- Balanced cash drawer at the end of each shift and reconciled any discrepancies
- Assisted with restocking merchandise and maintaining cleanliness of the cashier area
- Collaborated with team members to ensure smooth operations and a positive shopping experience for customers
- Streamlined cash handling processes, reducing transaction times and enhancing customer satisfaction
- Implemented inventory checks during restocking, ensuring merchandise availability and minimizing stock discrepancies
Education
Certification of completion - Medical billing and coding
Tyler Junior College
Tyler, Tx10.2023
Skills
- Customer service
- Self-Motivation
- Data Entry
- Remote work
- Technical knowledge
- Teamwork
- Communication
- Adaptability
- Accuracy and precision
- Remote work capabilities
- Meeting deadlines
- Calendar management
- Data entry and review
- Customer service support
- Customer service excellence
Timeline
Appointment Scheduler
U.S Dermatology Partners
10.2024 - Current
Technical technology advisor
Teleperformance
11.2023 - 03.2024
Benefit Administration
Conduent
06.2022 - 11.2023
Brazer
Trane Technology
01.2017 - 12.2020
Cashier
Gordmans
09.2016 - 11.2016
Certification of completion - Medical billing and coding
Tyler Junior College
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