Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Konecta
San Antonio
02.2025 - Current
Perform outbound calls to current patients and schedule different types of appointments as needed.
Lead Fraud Claims and Operations Representative
Wells Fargo
San Antonio
04.2024 - 02.2025
Started with working debit card claims for inbound calling customers, gather information for unknown debit card transaction.
After three months was promoted and started working online fraud, replacing account that had been compromised and also giving access to customers on the app when locked out along with working debit card claims.
Sales Representative
Charter Communictions
San Antonio
06.2022 - 04.2024
As an inbound sales agent I greet customer then acknowledge what reason they were calling for.
I would then discover for any missing line of business, and attempt to sale to make revenue.
Assembly Line Worker
Beck Industrial
San Antonio
01.2022 - 06.2022
Assemble new cement trucks from start to finish.
My role was to install driver and passenger fenders with harness and lights.
Lawn Technician
TruGreen
San Antonio
12.2019 - 01.2022
As a lawn tech I have my own company vehicle to service our customers.
I start every morning loading my vehicle with needed product for the day, then proceed to visit about 18 to 30 customers houses for lawn service.
My time here is from 6am to about 6pm depending on how much work we get for the day.
Laborer
S.J. Louis Construction
San Antonio
01.2019 - 11.2019
Make sure pipes are strapped up right to go down the 30 ft trench.
Assist with anything the machine operators need.
Make sure no debris falls down the trench and hits anyone below.
Drive manual water truck
Manager
Taco Cabana
San Antonio
04.2014 - 01.2019
Started working for the company when I was in high school as a regular employee.
I moved up to shift leader within 5 months then 3 months became a manager.
Been with the company for almost 5 years.
Education
High school diploma -
Thomas Edison
San Antonio, TX
04.2016
Skills
Customer Service
Key Holder
Inventory
Training
Operations
Restaurant Experience
Restaurant Management
POS
Management
Inside Sales
Outside Sales
Commercial Driving
Shift Management
Customer service
Fraud detection
Claim processing
Banking
Certification
Driver's License, DRAFT
Personal Information
Work Permit: Authorized to work in the US for any employer