Areli Rodela-Vital
Wichita,KS
Summary
Dynamic professional with a proven track record in client relationship building and schedule coordination, demonstrated at Hero and other leading companies. Skilled in cash handling and customer service excellence, I consistently enhance organizational growth and customer satisfaction. My expertise and dedication have been pivotal in meeting and exceeding operational goals.
Overview
7
7
years of professional experience
Work History
Appointment Scheduler
Hero
Wichita, KS
02.2024 - Current
- Updated customer information in the database accurately.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Verified insurance information prior to appointment booking.
- Conducted outbound calls to remind patients of upcoming appointments. Performed follow up calls to confirm scheduled appointments.
- Collaborated with new customers to give details about company offerings.
Optometric Technician
Adventure Dental and Vision
Wichita, KS
03.2023 - Current
- Utilized electronic health record systems for accurate and efficient patient data management. Performed administrative duties such as scheduling appointments and filing paperwork. Follow-up visits, or sending reminder notices for upcoming appointments.
- Educated patients about the importance of regular eye exams and preventive care measures. Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Verified prescriptions written by doctors prior to filling orders.
- Conducted inventory management for optical frames, lenses, and contact lens supplies.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data. Checked patient records for accuracy and updated them when necessary.
- Implemented infection control procedures for all optometric instruments and patient contact areas.
Dipped Strawberries
Edible Arrangements
Wichita, KS
02.2020 - 02.2023
- Covered strawberries, bananas, cantaloupe, melon, apples, and brownies in milk chocolate, strawberry chocolate, white chocolate.
- After covering the fruit with chocolate. We would make a bouquet based on the customer order.
Aerospace Engineer
Spirit AeroSystems
Wichita, KS
10.2022 - 01.2023
- Collaborated with other departments to ensure that all project deadlines are met.
- Managed the ordering process for new carts and supplies.
- Managed inventory of carts, identifying shortages, and requesting additional units as needed.
Packager
Cosmic Pet Products
Wichita, KS
03.2022 - 09.2022
- Verified quantity and quality of products pre-shipment to comply with production standards.
- Assembled boxes, containers and other packaging materials according to specifications.
- Operated packaging machinery efficiently, minimizing downtime. Loaded and unloaded products onto packaging lines.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards, speed, and accuracy.
- Cleaned containers, supplies or work areas using cleaning solutions.
Venue Assistant
The Venue
Wichita, KS
05.2021 - 08.2021
- Analyzed feedback from customers regarding their experience with the venue's services.
- Assisted in coordinating events and activities at the venue.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
Cashier
Nifty Nut House
Wichita, KS
09.2020 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services. Answered phone calls to assist customers with questions and orders.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
McDonald's
Derby, KS
02.2018 - 04.2019
- I greeted customers promptly, answered phone calls to assist customers with questions, and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated the cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit, and issued receipts.
- Resolved customer complaints professionally, in accordance with company policy.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Master of Arts - Medical Assistant
Wichita Technical Institute
Wichita, KS04-2023
High School Diploma -
East High School
Wichita, KS07-2019
Skills
- Email management
- Telephone management
- Client relationship building
- Schedule coordination
- Follow-up skills
- Meeting deadlines
- Chart updating
- Sales support
- Remote work capabilities
- History documentation
- Confidentiality
- Accuracy and precision
- Appointment confirmation
- Insurance verification
- Calendar management
- Returns processing
- Organizational growth
- Online orders preparation
- Order verification
- Time management skills
- Dependability and reliability
- Purchase assistance
- Complaint resolution
- Issue resolution
- Records maintenance
- Clear communication
- Cash register operation
- Customer service excellence
- Empathy and patience
- Merchandise restocking
- Training and onboarding
- Product knowledge
- Written and verbal communication
- Retail merchandising
- Data entry
- Cleaning and sanitizing
- Customer service
- Sales techniques mastery
- Order packaging
- POS systems
- Hospitality and accommodation
- Reliability and punctuality
- Attention to detail
- Work ethic and integrity
- Multitasking and organization
Languages
Spanish
Professional
References
References available upon request.
Timeline
Appointment Scheduler
Hero
02.2024 - Current
Optometric Technician
Adventure Dental and Vision
03.2023 - Current
Aerospace Engineer
Spirit AeroSystems
10.2022 - 01.2023
Packager
Cosmic Pet Products
03.2022 - 09.2022
Venue Assistant
The Venue
05.2021 - 08.2021
Cashier
Nifty Nut House
09.2020 - 01.2021
Dipped Strawberries
Edible Arrangements
02.2020 - 02.2023
Cashier
McDonald's
02.2018 - 04.2019
Master of Arts - Medical Assistant
Wichita Technical Institute
High School Diploma -
East High School
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