CHANDRA VIGIE
Prairieville,LA
Summary
Dynamic administrative support specialist with extensive experience in scheduling and logistics. Successfully coordinated over 50 appointments daily, resolving conflicts to optimize provider availability and enhance patient satisfaction while maintaining strict adherence to confidentiality standards.
Overview
18
18
years of professional experience
Work History
Appointment Scheduler
Gastronenterology Associates
Baton Rouge, Louisiana
06.2024 - 04.2026
- Efficiently scheduled and coordinated over 50 appointments per day.
- Resolved scheduling conflicts to maintain patient satisfaction and provider availability.
- Accounted for provider availability.
- Managed patient inquiries and appointment requests.
- Reviewed patient specialty requirements to ensure appropriate scheduling.
- Ensured patient accounts were updated prior to appointments.
- Avoided overbooking.
- Identified opportunities to improve efficiency.
- Trained on software systems for appointment booking.
Business Owner
Bella Marie Southern Boutique
Prairieville, Louisiana
02.2021 - 06.2024
- Developed marketing strategies that boosted brand visibility and customer engagement.
- Coordinated special events that increased customer foot traffic and contributed to revenue growth.
- Managed daily operations of women's clothing boutique, enhancing customer experience and operational efficiency.
- Oversaw inventory management, maintaining optimal stock levels for efficient sales.
- Analyzed sales data to identify trends and adjust product offerings effectively.
- Cultivated vendor relationships, ensuring consistent supply of quality merchandise and favorable terms.
- Determined competitive pricing for products based on costs and market analysis.
- Maintained accurate records of inventory income and expenses for financial analysis.
ADMINISTRATIVE IMAGING SPECIALIST
Unum/ Starmount Insurance
08.2008 - 10.2019
- Assumed increased responsibilities in the role of senior administrative imaging specialist.
- Served as the first point of contact for customers seeking claims and benefits support.
- Fielded incoming calls for members and providers, addressing diverse inquiries on claims and billing.
- Guided customers through forms to ensure accurate completion of claims and payments.
- Validated and modified customer records, processing policy changes and premiums efficiently.
- Navigated complex claims and billing frameworks, effectively escalating or resolving customer and provider issues.
- Provided robust process support to providers, clarifying benefit and policy guidelines, executing authorizations, and troubleshooting billing issues.
- Assisted customers with troubleshooting technical issues, password resets, and other credentialing information.
- Worked with clients to identify and connect with service providers.
- Composed detailed premium verification reports.
- Scanned, filed, and organized hundreds of daily claims.
- Trained new employees in our department on systems and processes.
- Created strong documentation for standard processes and procedures.
Education
Some College (No Degree) - Forensic Psychology
Southeastern Louisiana University
Hammond, LASkills
- Client scheduling software
- Appointment scheduling
- Process documentation
- Adaptability to change
- HIPAA compliance
- Email management
- Email communication
- Document management
- Microsoft Office Suite
- SharePoint
- Effective multitasking
- Time management
- Task prioritization
- Telephone handling
- Online research
- Problem solving
- Confidentiality
- Confidentiality
- Communication skills
- Document management
Timeline
Appointment Scheduler
Gastronenterology Associates
06.2024 - 04.2026
Business Owner
Bella Marie Southern Boutique
02.2021 - 06.2024
ADMINISTRATIVE IMAGING SPECIALIST
Unum/ Starmount Insurance
08.2008 - 10.2019
Some College (No Degree) - Forensic Psychology
Southeastern Louisiana University