Dailynn Schweinert
Venice,FL
Summary
Dynamic appointment scheduler with a proven track record at USHA, excelling in client relationship building and calendar management. Recognized for enhancing customer satisfaction through timely confirmations and proactive scheduling. Adept at utilizing CRM systems to optimize lead management while maintaining accuracy and precision in a high-volume environment.
Overview
2
2
years of professional experience
Work History
Appointment Scheduler
Car Insurance Agency
02.2023 - 11.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Appointment Setter
USHA
08.2021 - 02.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Education
Automotive Technician - Automotive Engineering
Florida Career College
Miami, FL02.2023
Skills
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Accuracy and precision
- Guest relations
- Follow-up skills
- Client relationship building
- Schedule coordination
- Sales support
- Chart updating
- Data entry proficiency
- Call screening
- Insurance verification
- Efficient coordination
- Patient flow management
- Referral management
- Telephone management
- Point-of-sale system
- Appointment confirmation
- Email management
- Attention to detail
Timeline
Appointment Scheduler
Car Insurance Agency
02.2023 - 11.2023
Appointment Setter
USHA
08.2021 - 02.2023
Automotive Technician - Automotive Engineering
Florida Career College
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