Pamela Williams
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
16
16
years of professional experience
Work History
Appointment Scheduler
SCR Transportation
Chicago, Illinois
10.2022 - 06.2023
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Managed a high volume of emails related to appointment scheduling requests.
- Scheduled and confirmed appointments.
- Provided delay updates and information regarding special circumstances.
- Resolved customer complaints in a professional manner.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
Warehouse Worker
Aerotek
Oak Brook, IL
06.2017 - 06.2020
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Established and maintained good relations with customers, vendors and transport companies.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Used pallet jacks to move items to and from warehouse locations.
Housekeeper
W Hotel
Chicago, IL
02.2007 - 03.2013
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Worked with speed and efficiency to meet all job requirements.
- Sanitized bathrooms, kitchens and other germ-prone areas.
Education
High School Diploma -
George Westinghouse
Chicago, IL06.1997
Skills
- Hardworking
- Customer service-focused
- Documentation proficiency
- Data Entry
- Strong Work Ethic
- Customer Service
- Client Relations
- Patient Scheduling
- Recordkeeping proficiency
- Telephone Etiquette
- Appointment confirmation
- Telephone management
- Schedule Coordination
Accomplishments
- Contributed to company's five-star customer satisfaction rating through exceptional guest service.
- Commended for having a perfect attendance record while working as a Housekeeper.
- Consistently maintained high customer satisfaction ratings.
Timeline
Appointment Scheduler
SCR Transportation
10.2022 - 06.2023
Warehouse Worker
Aerotek
06.2017 - 06.2020
Housekeeper
W Hotel
02.2007 - 03.2013
High School Diploma -
George Westinghouse
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