Tierra Q. McQueen
Jacksonville,FL
Summary
Highly motivated, goal-oriented and a team player I’m a very dedicated individual. I'm always eager to learn something new. In addition to, getting along well with others while also working efficiently on my own. Currently seeking a long-term position where I can develop and excel at the same time and to also bring satisfaction to my employer.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
Harts Harbor Health Care Center
09.2022 - Current
- Coordinate’s appointments for patients alongside clinical staff. Organized and prioritized patient appointments, schedules procedures, and coordinates office visits according to clinic and patient availability. Managed over 20 calls on a daily basis.
- Handled complaints and questions, and re-directed calls to other team members
Certified Nursing Assistant
Harts Harbor Healthcare
12.2012 - Current
- Help patients by supporting personal hygiene and daily living needs,providing comfort, transportation, and vital sign monitoring. Promote patient safety and environmental cleanliness
- Assist with unit management and efficiency
- Accurate charting, and responding to patients call lights in a timely efficient manner.
Customer Service Representative
Humana(remote)
04.2020 - 08.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Certified Nursing Assistant
All Kids Care
04.2017 - 02.2020
- Helping medically fragile kids ranging from infant to 21 years of age with daily activities all under thee supervision of a RN.
Education
Certified Nursing Assistant -
Florida State College At Jacksonville
Jacksonville, FL04.2012
High School Diploma -
First Coast High School
Jacksonville, FL06.2008
Skills
- Multi-tasking
- Medical Teamwork
- Bedside Manner
- Infection Control
- Nursing Skills
- Health Promotion
- Excellent Judgment skills
- Pain Management skills
- Acute/Critical Care
- Proper handwashing techniques
- CPR
- BLS
- Proper documentation skills
- Knowledge of Personal Protective Equipment
Skills
- Multi-tasking
- Medical Teamwork
- Bedside Manner
- Infection Control
- Nursing Skills
- Health Promotion
- Creating a Safe and effective Environment
- Excellent Judgment skills
- Pain Management skills
- Acute/Critical Care
- Proper handwashing techniques
- CPR
- BLS
- Proper documentation skills
- Knowledge of Personal Protective Equipment
Timeline
Appointment Scheduler
Harts Harbor Health Care Center
09.2022 - Current
Customer Service Representative
Humana(remote)
04.2020 - 08.2020
Certified Nursing Assistant
All Kids Care
04.2017 - 02.2020
Certified Nursing Assistant
Harts Harbor Healthcare
12.2012 - Current
Certified Nursing Assistant -
Florida State College At Jacksonville
High School Diploma -
First Coast High School
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