Alexandra Mendoza Zarza
Yuba City,CA
Summary
Resourceful and experienced Human Resources Technician offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
U.S Air Force
940th Force Support Squadron
08.2023 - 09.2024
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Recognized patterns in common requests and inquiries from customers; developed solutions that could be applied consistently across multiple scenarios.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Performed daily identification of individuals in accordance with organizational policies and procedures.
- Provided customer service support by responding to inquiries regarding identity documents and processes.
- Assisted in the verification of birth certificates, driver's licenses, passports, social security cards and other forms of identification.
Administrative Team Lead
U.S Air Force
432d Support Squadron
01.2022 - 08.2023
- Ran complex calendars of department leader and staff, using independent judgment based on knowledge of priorities and resources.
- Managed and oversaw grant fund for compliance with applicable federal law regulations.
- Handled departmental information technology needs and acted as departmental liaison with information systems.
- Functioned as key resource within department on administrative matters and independently resolved issues and questions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Composed and proofread memos, letters and reports to verify error-free communication.
Relocations Counselor
U.S Air Force
432d Support Squadron
09.2020 - 01.2022
- Communicated closely with other counselors to improve customer relocations to foreign countries.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Headquarters Personnel Records Clerk
U.S Air Force
432d Wing/Air Expeditionary Wing
12.2019 - 09.2020
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Checked daily incoming paperwork and documents and made copies before filing.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
Education
Yuba City High School
Yuba City, CA06.2019
Skills
- Administrative Support
- Database and Client Management Systems
- Office Procedures
- Strong Organizational Skills
- Computers and Technology
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Multitasking and Time Management
- Customer Experience
- Data Input
- Customer Support
- Staff Orientation and Training
- Database Maintenance
- Electronic Records Management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Support Specialist
U.S Air Force
08.2023 - 09.2024
Administrative Team Lead
U.S Air Force
01.2022 - 08.2023
Relocations Counselor
U.S Air Force
09.2020 - 01.2022
Headquarters Personnel Records Clerk
U.S Air Force
12.2019 - 09.2020
Yuba City High School