Alexandra Mercado-Saenz
In-N-Out
North Las Vegas
2
Languages
1
year of professional experience
Dynamic customer service professional with proven expertise at In-N-Out, recognized for enhancing customer satisfaction through effective problem-solving and exceptional engagement. Skilled in time management and attention to detail, I consistently deliver outstanding service while training new hires and fostering a positive team environment.
Work History
In-N-Out Associate
8 Months- Greeted customers and took accurate orders with fast, friendly service
- Prepared menu items following food safety and quality standards
- Operated cash register and handled transactions with attention to accuracy
- Maintained clean workstations, dining areas, and restrooms throughout shift
- Stocked supplies and restocked ingredients to support continuous service
- Followed crew instructions and adapted quickly to changing front-line needs
- Assisted teammates during peak periods to keep service moving smoothly
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Monitored product presentation and corrected issues before customer delivery
Target Team Member
3 Months- Greeted guests and provided prompt assistance across sales floor and checkout areas.
- Operated cash register, processed payments, and handled transactions with accuracy.
- Stocked merchandise, organized inventory, and maintained clean, shoppable shelves.
- Supported online order fulfillment by picking, packing, and preparing items for pickup.
- Responded to guest questions and resolved basic service needs with professionalism.
- Maintained store cleanliness by completing recovery, zoning, and sanitation tasks.
- Adapted quickly to changing priorities and assisted team members during busy shifts.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma
- Honor Roll; All year round
- Professional Development: Law & Criminal Justice
- 4.0 GPA
- Ranked in Top 10% of class
- Extracurricular Activities: Link-Crew Mentor
Skills
Customer service
Time management
Attention to detail
Computer skills
Leadership qualities
Customer interaction
Workplace safety
Customer engagement
Decision-making
Relationship building
Oral communication
Courteous and professional
New hire training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
In-N-Out Associate
In-N-Out
03.2026 - CurrentRead More
Target Team Member
Target
10.2025 - 01.2026Read More
Canyon Springs
High School Diploma
Read More