Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Mick

Lincoln,NE

Summary

With 17 years of experience in customer services and public engagement across Nebraska and Arizona, I have cultivated strong connections with diverse communities. Holding strong values of empathy, integrity, and equality. Being a mother, fosters resilience, multi-tasking, and problem-solving skills that enhance professional capabilities. Collaborating with organizations focused on domestic violence advocacy, homelessness prevention, family resources, medical resources, and legal services, including drafting petitions and motions for family and civil court. These experiences and values are essential to the benefit of families and non-profits.

Overview

17
17
years of professional experience

Work History

Lead Crew Member

Bagels And Joe
07.2023 - Current
  • Enhanced customer satisfaction with prompt, empathetic and courteous service, addressing concerns proactively.
  • Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
  • Assisted in recruitment efforts by identifying potential candidates and conducting interviews for open positions within the crew.
  • Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
  • Utilized problem-solving abilities during critical situations leading to quicker resolutions without compromising quality.
  • Developed clear communication channels within the crew, enabling effective information sharing and collaboration.

Assistant Montessori Teacher

Prairie Hill Learning Center
09.2021 - 11.2022
  • Implemented Montessori principles in daily classroom activities, promoting independent learning and self-discovery among students.
  • Prepared classroom and materials according to montessori pedagogy and needs of children.
  • Enhanced student comprehension by utilizing hands-on learning activities and creative teaching methods.
  • Contributed to the development of an inclusive classroom culture that valued respect, diversity, and openmindedness.

Front Desk Attendant

Comfort Inn & Suites
04.2014 - 02.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
  • Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback.

Office Assistant

Priority Termite & Pest Control
05.2008 - 04.2014
  • Maintained confidentiality in sensitive situations with customers and provided services and support .
  • Enhanced office efficiency by managing schedules, routes, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Created and Coordinated Holiday Food Drives.

Education

Associate of Applied Science - Social Work

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
08-2025

Skills

  • Family services
  • Child Development
  • Crisis Intervention & Management
  • Problem-solving abilities
  • Community Outreach
  • Documentation proficiency
  • Confidentiality adherence
  • Professional boundaries
  • Mental health awareness
  • Domestic Violence Support
  • Multitasking Abilities
  • Adaptability

Timeline

Lead Crew Member

Bagels And Joe
07.2023 - Current

Assistant Montessori Teacher

Prairie Hill Learning Center
09.2021 - 11.2022

Front Desk Attendant

Comfort Inn & Suites
04.2014 - 02.2015

Office Assistant

Priority Termite & Pest Control
05.2008 - 04.2014

Associate of Applied Science - Social Work

Maricopa Community Colleges, Glendale Community College

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Alexandra Mick