ALEXANDRA MINERA
Glendale,AZ
Summary
Accomplished Loan Coordinator with extensive experience in managing the loan lifecycle from application to closing. Expertise in maintaining compliance and enhancing customer satisfaction through clear communication and relationship-building. Proven track record of optimizing processes and training staff to boost productivity in fast-paced financial environments.
Overview
17
17
years of professional experience
Work History
Loan Coordinator
Guaranteed Rate INC.
Scottsdale, USA
02.2015 - 11.2025
- Manage and streamline loan lifecycle from initial application to final closing through seamless coordination and effective facilitation.
- Oversaw pipeline of 50+ loans, including conventional, FHA, VA, USDA, Government bond loans, high-balance, various brokered loans, and refinances.
- Proficiently managed and expedited the processing of 1031 exchange loans with precision and expertise.
- Established connections with clients through consistent communication and transparent guidance on income and asset requirements during loan process.
- Provide prompt and informed responses to both borrowers and Loan Officers, ensuring comprehensive assistance.
- Initiate and assess title reports, homeowner's insurance, and appraisal reports to guarantee precision and comprehensiveness.
- Thoroughly examine loan disclosures to ensure precision and strict adherence to TRID guidelines.
- Ensure strict adherence to all pertinent laws, regulations, and organizational policies governing the lending process by staying abreast of regulatory updates and industry best practices.
- Conduct Trust and Probate documentation reviews, ensuring precision and authenticity.
- Facilitate the training and onboarding process for new Loan Coordinators.
- Utilize Microsoft Outlook proficiently to coordinate and schedule daily meetings across multiple departments.
Assistant Banking Center Manager
MidFirst Bank
Phoenix, USA
11.2008 - 05.2012
- Supervised daily operations of the banking center with a focus on delivering exceptional customer service and meeting sales objectives with proficiency.
- Established the opening of new accounts, encompassing checking, savings, individual retirement accounts (IRAs), and certificates of deposit (CDs).
- Collaborated with customers to resolve overdrawn accounts, enhancing customer satisfaction and trust.
- Managed auditing process of banking center, ensuring compliance with standards and overseeing logistics of branch cash shipments.
- Facilitated referrals of products and services to specialized professionals, aligning customer needs with appropriate financial solutions.
Education
Associate of Criminal Justice -
GLENDALE COMMUNITY COLLEGE
Glendale, AZ05-2027
Skills
- Loan management
- Regulatory Compliance
- Credit Risk Assessment
- Sales Process Optimization
- Internal Process Improvement
- Risk Management
- Data Protection
- Cross-Functional Collaboration
- Analytical skills
- Team Building & Leadership
- Staff development
- Customer service
Certifications And Workshops
- Situational Leadership
- Getting Things Done Certificate
- Workshop on Effective Sales Coaching
Performance Highlights
- Effectively led the highest-performing teller team, achieving top-ranking status in overall sales for the year., 12/31/11
- Consistently attained outstanding audit scores, maintaining a performance level of 92% or higher, demonstrating exceptional adherence to quality standards.
- Implemented rigorous financial management practices, utilizing only 18% of the annual allocated budget for outages and losses, thereby setting a benchmark as the company's lowest percentage.
- Awarded the prestigious Bank-wide Customer Service Award, recognized for delivering exceptional service and fostering strong client relationships across the organization., 12/31/11
- Sustained monthly incentives at peak payout levels, constantly driving motivation and performance excellence.
Timeline
Loan Coordinator
Guaranteed Rate INC.
02.2015 - 11.2025
Assistant Banking Center Manager
MidFirst Bank
11.2008 - 05.2012
Associate of Criminal Justice -
GLENDALE COMMUNITY COLLEGE