Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Rebekah Thompson

Summary

Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Loan Coordinator

UBS Bank USA
09.2019 - 03.2023
  • Maintained strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Conducted regular audits of closed loans to identify areas for improvement or potential risk factors that could impact future lending decisions.
  • Ensured prompt funding of approved loans by coordinating with settlement agents, attorneys, and title companies for timely disbursement of funds.
  • Prepared comprehensive reports detailing loan portfolio performance metrics for management review and decision-making purposes.
  • Utilized advanced software tools to efficiently manage pipelines, prioritize tasks, track progress, and meet deadlines consistently without sacrificing accuracy or quality of work output.
  • Optimized internal processes by recommending improvements based on analysis of trends in borrower behavior or market conditions that may affect loan performance.
  • Developed strong rapport with clients and referral partners, leading to increased business opportunities and a growing network of industry contacts.
  • Ensured data integrity by meticulously reviewing financial documents, credit reports, and other supporting materials for accuracy during the application process.
  • Assisted in risk management efforts by carefully evaluating borrower qualifications against established lending guidelines and escalating potential concerns to appropriate decisionmakers.
  • Developed strong relationships with customers through high levels of customer service.
  • Maintained strict confidentiality of bank records and client information.
  • Enhanced loan processing efficiency by streamlining documentation and communication between departments.
  • Reduced application errors by implementing thorough pre-screening procedures for loan applicants.
  • Improved customer satisfaction with timely status updates and transparent communications during the loan process.
  • Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
  • Assisted in achieving department goals through proactive monitoring of key performance indicators and implementing corrective actions when needed.
  • Trained new team members on company policies, procedures, and industry regulations to ensure a high level of service quality.
  • Stayed informed about regulatory changes, ensuring compliance within all daily operations and avoiding costly penalties or delays.
  • Developed effective strategies for handling complex loans, resulting in increased approval rates and reduced turnaround times.
  • Collaborated with other departments to resolve issues quickly, maintaining seamless workflow during busy periods.

Loan Processor

FGMC
03.2019 - 09.2019
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.

Loan Processing Assistant

Guaranteed Rate
01.2018 - 10.2018
  • Streamlined loan processing by efficiently organizing and verifying applicant documentation.
  • Reduced processing time for loan applications through diligent management of workflow and task prioritization.
  • Collaborated with loan officers to ensure accurate completion of required forms and adherence to regulatory guidelines.
  • Identified discrepancies in loan documents, resolving issues promptly to avoid delays in approval processes.
  • Assisted underwriters in evaluating loan applications by providing relevant information and supporting documentation.
  • Maintained comprehensive records of processed loans, ensuring easy retrieval for future reference or audits.
  • Contributed to a high team performance by meeting individual targets consistently while supporting colleagues in achieving their goals as well.
  • Ensured compliance with lending policies by reviewing credit reports thoroughly before submitting applications for approval.
  • Optimized internal processes by suggesting improvements based on experience and observation, leading to increased efficiency within the department.
  • Supported company growth initiatives through active participation in training sessions and networking events aimed at expanding professional knowledge.
  • Facilitated smooth transitions between departments during loan handoffs by maintaining clear lines of communication between all stakeholders involved in each transaction.
  • Improved data accuracy within the database system through meticulous entry and verification of client information.
  • Demonstrated adaptability when faced with policy changes or new software implementations, quickly mastering new protocols for seamless integration into daily operations.
  • Managed multiple tasks simultaneously, ensuring deadlines were met without compromising the quality of work produced.
  • Upheld strict standards of confidentiality by securely handling sensitive client information in both physical and electronic formats.
  • Fostered a positive team environment through active collaboration and sharing best practices to enhance overall effectiveness.
  • Monitored key dates to obtain information by deadlines.
  • Assembled important paperwork and disclosures for borrower.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Answered inquiries and provided superior customer service to clients.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.
  • Verified credit histories, personal references and employment backgrounds for each applicant.

Loan Processor

American Southwest Mortgage
05.2015 - 12.2017
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Post Closing Specialist

Pacific Union Financial
01.2014 - 05.2015
  • Streamlined post-closing processes by implementing efficient document management strategies.
  • Ensured compliance with federal, state, and company regulations regarding mortgage transactions and post-closing activities.
  • Improved workflow efficiency by training new team members on post-closing procedures and best practices.
  • Maintained a comprehensive understanding of industry guidelines, staying informed on updates and changes that could impact the post-closing process.
  • Contributed to the development of new policies and procedures aimed at improving overall post-closing operations within the company.
  • Conducted audits on closed loans to identify areas for improvement and ensure adherence to compliance standards.
  • Participated in cross-functional meetings to provide valuable input from a post-closing perspective on various projects or initiatives within the company.
  • Proactively identified potential obstacles within the post-closing process, recommending solutions or alternative approaches when needed.
  • Worked closely with title companies to verify lien releases and ensure accuracy in final documentation.
  • Kept detailed records of all post-closing activities, providing accurate and up-to-date information for management reporting purposes.
  • Leveraged strong interpersonal skills to build rapport with clients, colleagues, and external partners, fostering a collaborative environment that contributed to the successful completion of loan closings.
  • Checked accuracy and completeness of all paperwork.
  • Worked with warehouse banks to manage shipment of collateral documents.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Set up, stored and updated customer files, department records and regulatory paperwork.

Compliance Specialist

Pacific Union Financial
12.2012 - 01.2014
  • Enhanced company compliance by developing and implementing comprehensive policies and procedures.
  • Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
  • Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
  • Maintained strong relationships with regulators, promoting open communication and fostering a culture of transparency.
  • Led cross-functional teams in the development of compliance training programs, ensuring understanding and adherence to industry regulations.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
  • Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.

Loan Processor

Guaranty Federal Mortgage
03.2012 - 11.2012
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Loan Processor

Mr. Cooper Mortgage
11.2010 - 03.2012
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.

Loan Processor

Met Life Home Loans
11.2009 - 11.2010
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Assisted in the development of new loan products by researching market trends and identifying potential opportunities.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.

Quality Assurance Analyst

Jack Henry & Associates
04.2007 - 09.2008
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
  • Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Bank Teller

Washington Mutual Bank
03.2006 - 04.2007
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Loan Processor

Countrywide
04.2005 - 03.2006
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.

Loan Processor

Centex Home Equity
01.2002 - 04.2005
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Educated first-time homebuyers regarding various mortgage options available, enabling them to make informed financial decisions.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.

Education

No Degree - Education

Collin County Community College District
Plano, TX

No Degree - Business Administration

Tarrant County College District
Fort Worth, TX

Skills

  • Organizational Skills
  • Regulatory Compliance
  • Collateral Evaluation
  • Loan Packaging
  • Escrow Management
  • Insurance Verification
  • Loan Refinancing
  • Document Review
  • Effective Communication
  • Loan Rejections
  • Title Review
  • Loan Payoffs
  • Underwriting Guidelines
  • Income Verification
  • Customer Service
  • Loan Processing
  • Attention to Detail
  • Loan Submission
  • Loan Commitments
  • Credit Analysis
  • Asset Verification
  • Loan-to-Value Ratios
  • Financial Analysis
  • Loan Documentation
  • Debt-to-Income Ratios
  • Pipeline Management
  • Problem Solving
  • Employment Verification
  • Time Management
  • Appraisal Review
  • Loan Denials
  • Mortgage Knowledge
  • Customer Service-Focused
  • Practiced at FHA Loan Process
  • Client Relations
  • Financial Services
  • Team Player
  • Credit
  • Loans
  • Banking
  • Cash Handling
  • Relationship Building and Management
  • Currency and Coin Counter Operation
  • Friendly
  • Document Analysis
  • Application Review
  • Credit File Updating
  • Automated Underwriting System (AUS)
  • Customer Relations
  • Income Evaluation
  • Loan Processing Coordination

Accomplishments

  • Repeatedly commended by superiors for excellent customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Licensed Esthetician - Obtained through Aveda Institute 2024

Additional Information

I have been laid off multiple times over the past ten years of being in the mortgage industry and decided to utilize my time of unemployment to obtain my Esthetician License. I started school at Aveda Institute in July of 2023. I will graduate January 26th of 2024.

Timeline

Loan Coordinator

UBS Bank USA
09.2019 - 03.2023

Loan Processor

FGMC
03.2019 - 09.2019

Loan Processing Assistant

Guaranteed Rate
01.2018 - 10.2018

Loan Processor

American Southwest Mortgage
05.2015 - 12.2017

Post Closing Specialist

Pacific Union Financial
01.2014 - 05.2015

Compliance Specialist

Pacific Union Financial
12.2012 - 01.2014

Loan Processor

Guaranty Federal Mortgage
03.2012 - 11.2012

Loan Processor

Mr. Cooper Mortgage
11.2010 - 03.2012

Loan Processor

Met Life Home Loans
11.2009 - 11.2010

Quality Assurance Analyst

Jack Henry & Associates
04.2007 - 09.2008

Bank Teller

Washington Mutual Bank
03.2006 - 04.2007

Loan Processor

Countrywide
04.2005 - 03.2006

Loan Processor

Centex Home Equity
01.2002 - 04.2005

No Degree - Education

Collin County Community College District

No Degree - Business Administration

Tarrant County College District

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Rebekah Thompson