Alexandra Molima
Calexico,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Caregiver Attendant
Heart And Hand
02.2022 - 03.2023
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Caregiver Supervisor
Blossom Valley Inn Assisted Living
06.2019 - 02.2023
- Assisted patients with self-administered medications.
- Collected, arranged, and input information into database system.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Diploma - Retail Specialists
Center For Employment Training
El Centro, CA05.2017
High School Diploma -
Holtville High School
Holtville, CA06.2011
Skills
- Product Knowledge
- Report Generation
- Paperwork Processing
- Staff Training
- Product and service solutions
- Customer Service
Languages
Spanish
Full Professional
English
Timeline
Customer Service Representative
Circle K
05.2023 - Current
Caregiver Attendant
Heart And Hand
02.2022 - 03.2023
Caregiver Supervisor
Blossom Valley Inn Assisted Living
06.2019 - 02.2023
Diploma - Retail Specialists
Center For Employment Training
High School Diploma -
Holtville High School