Alexandra Mota
Pensacola,FL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Fishbein Orthodontics
Pensacola, FL
11.2022 - Current
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Documented patient records during procedures and added notes taken to treatment chart.
- Established clean, sterile and welcoming environment for patients.
- Prepared patients for dental radiographs and photographs.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
MSR II (CCO Account Services)
Navy Federal Credit Union
Pensacola, FL
02.2022 - 11.2022
- Instrumental to development of peers
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other member service related issues.
- Promotes one call resolution by thoroughly review member accounts, active listening, and identifying member concerns
- Maintains willing to assist composure in high pressure situations
- Effective at producing desired results and achieving goals and objectives
- Explains key information regarding products and services to members, encouraging informed decision-making
- Ability to multitask, completing assignments in a timely manner
- Ability to work independently and in a team environment
- Able to resolve member concerns in an effective manner
- Effective at preventing, responding, and stopping fraud on member accounts
Education
Bachelor of Applied Science in Information Technology -
Pensacola State College
Pensacola05-2026
Skills
- Fluent in Spanish
- Strong Communication Skills
- Dedicated to Company Goals
- Excellent Time Management
- Excellent Sense of Accountability
- Orthodontic records
- Instrument Sterilization
- Microsoft Office Knowledge
- HIPAA Compliance
Certification
- Certified Orthodontic Assistant (COA)
Timeline
Orthodontic Assistant
Fishbein Orthodontics
11.2022 - Current
MSR II (CCO Account Services)
Navy Federal Credit Union
02.2022 - 11.2022
Bachelor of Applied Science in Information Technology -
Pensacola State College