Alexandra Nacu
Park City
Summary
Sales and hospitality professional with 7 years of experience delivering exceptional customer service, driving revenue growth, and building lasting client relationships. Achieved strong results including 90%+ sales conversion rates while managing high-volume client interactions and outreach. Experienced in social media content creation and brand promotion, with a proven ability to adapt quickly and perform in both in-person and remote environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sunrise Shack Hawaii
Honolulu, HI
05.2023 - 11.2025
- Achieved a 27.36% increase in net sales over a 6-month period compared to the same period the previous year.
- Supported daily studio operations, ensuring service quality, client satisfaction, and operational efficiency.
- Collaborated with the CEO in weekly strategy meetings, analyzing performance reports and developing actionable plans to improve sales and the customer experience.
Server
Firewood on Main
Park City, UT
12.2023 - 04.2025
- Promoted to Server role at one of Park City’s top fine dining restaurants, by excelling in high-pressure service, teamwork, and personalized guest engagement, consistently going above expectations to enhance the dining experience.
- Delivered personalized food and wine recommendations tailored to guest preferences, increasing average check totals and supporting restaurant revenue.
- Contributed to repeat clientele and positive reviews by creating memorable dining experiences.
Assistant Manager/Front Desk Receptionist
StretchLab
Park City, UT
04.2024 - 12.2024
- Led front desk operations, overseeing client check-ins and driving membership and package sales while delivering personalized service to daily clients, ensuring satisfaction and repeat visits.
- Managed the social media account by creating, editing, and scheduling content, resulting in a 30% growth in followers and a 25% increase in engagement rate over six months.
- Assisted in organizing pop-up events with local businesses, drawing an average of 60 attendees and generating 40+ new leads for the busines.
Reservationist
Riverhorse on Main
Park City, UT
04.2023 - 12.2023
- Managed and optimized daily reservations and table flow, enabling the restaurant to serve 300+ guests per night, increasing efficiency and revenue.
- Consistently followed Forbes service standards, contributing to the restaurant earning its Forbes recognition and increasing guest demand.
Inside Sales Representative
Home Global
Warsaw, mazowieckie
09.2017 - 12.2021
- Handled high-volume inbound and outbound calls (~100/day), using personalized outreach, active listening, and CRM tracking to build client relationships, maintain conversation quality, and drive sales conversion.
- Achieved a 90%+ sales conversion rate and successfully upsold beyond the base offer, maintaining a customer resignation rate of just 6%, well below industry standards, by identifying client needs and tailoring solutions.
Education
Associate's degree - Web development
Link Academy
Bachelor's degree - Chinese & English Language and Literature
Babes Bolyai University
06-2019
Certificate of Completion - Chinese Language and Literature, Study Abroad Program
Zhejiang University
Hangzhou01-2017
Skills
- Pipeline Management
- Client Relationship Management
- Customer Retention
- Customer Service & Support
- Social Media
- Time Management
- Adaptability
- CRM
- Hospitality
- Upselling & Closing Deals
- Call Center
Languages
Chinese - Beginner
English - Fluent
Spanish - Intermediate
Romanian -Native
Portuguese - Beginner
Links
https://www.linkedin.com/in/alexandra-nacu-030b07208?trk=contact-info
Timeline
Assistant Manager/Front Desk Receptionist
StretchLab
04.2024 - 12.2024
Server
Firewood on Main
12.2023 - 04.2025
Assistant Manager
Sunrise Shack Hawaii
05.2023 - 11.2025
Reservationist
Riverhorse on Main
04.2023 - 12.2023
Inside Sales Representative
Home Global
09.2017 - 12.2021
Bachelor's degree - Chinese & English Language and Literature
Babes Bolyai University
Certificate of Completion - Chinese Language and Literature, Study Abroad Program
Zhejiang University
Associate's degree - Web development
Link Academy