Alexander Johnson
Melbourne
Summary
Sales and customer relationship professional with 10+ years of experience generating new business, managing customer pipelines, and delivering consultative solutions across banking, healthcare, retail, and landscaping industries. Proven success in outbound outreach, relationship development, goal attainment, and guiding customers through complex financial and purchasing decisions. Recognized for building trust, overcoming objections, and delivering exceptional customer experiences in high-volume, metrics-driven environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
CEDAR SUPPLY
Fort Collins, CO
06.2021 - 10.2025
- Built and maintained relationships with contractors, builders, and homeowners through in-person sales and inbound/outbound calls to support CRM.
- Consulted customers on product selection, project planning, and material solutions ensuring that all their needs were met through add-on accessories to projects.
- Monitored and maintained company-wide book of business, tracking sales data metrics and adapting sales to more than double sales volume in my region annually.
Retail Sales Representative
PIONEER
Fort Collins, CO
01.2021 - 06.2021
- Developed commercial and residential customer relationships through consultative sales and project-based recommendations.
- Generated quotes, estimates, and material recommendations tailored to customer budgets and project requirements.
- Managed daily transactions, deposits, and customer service operations while supporting overall sales performance.
- Trained team members and assisted leadership with operational improvements and customer initiatives.
Financial Aid Representative
UC HEALTH
Loveland, CO
11.2019 - 01.2021
- Managed a quarterly caseload exceeding 300 patient accounts while maintaining productivity, compliance, and service standards.
- Conducted 8–10 daily phone and in-person consultations, building rapport with patients to gather information and advance complex financial assistance cases.
- Performed financial screenings and guided patients through hospital, state, and federal assistance programs from initial contact through resolution.
- Managed a large pipeline of active cases while collaborating with healthcare providers and government agencies to ensure successful outcomes.
Banker
FIRST NATIONAL BANK OF OMAHA
Fort Collins, CO
03.2015 - 06.2018
- Promoted from Teller to Banker based on performance, customer service excellence, and relationship-building ability.
- Conducted 10–15 outbound calls daily and consistently achieved quarterly production goals of 30 new accounts or $250K in lending and deposit volume.
- Met or exceeded monthly goals for credit cards, new banking relationships, and mortgage referrals while managing a personal sales and lending pipeline.
- Built long-term client relationships through consultative financial conversations, contributing to a branch team that regularly led the region in mortgage and credit card referrals.
Education
Coursework toward Criminal Justice
University of Wyoming
High School Diploma - undefined
Rocky Mountain High School
Skills
- Consultative Sales
- Relationship Building
- Inbound & Outbound Calls
- Lead Follow-Up
- Needs Analysis
- Objection Handling
- Pipeline Management
- Cross-Selling & Upselling
- Client Retention
- Customer Experience
- CRM & Database Management
- Microsoft Office Suite
- Financial Products & Services
- Team Leadership
Certification
- Professional Pilot Training | 2024–2025
- Private Pilot Certificate (ASEL)
- Instrument Rating
- Commercial Pilot Certificate
- Certified Flight Instructor (CFI)
- Certified Flight Instructor – Instrument (CFII)
Timeline
Assistant Manager
CEDAR SUPPLY
06.2021 - 10.2025
Retail Sales Representative
PIONEER
01.2021 - 06.2021
Financial Aid Representative
UC HEALTH
11.2019 - 01.2021
Banker
FIRST NATIONAL BANK OF OMAHA
03.2015 - 06.2018
High School Diploma - undefined
Rocky Mountain High School
Coursework toward Criminal Justice
University of Wyoming