Ilonna "Lani" Crayton
Raleigh,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Zumiez
Raleigh, NC And Charlotte, NC
04.2018 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Zumiez
Charlotte, NC
11.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites or order online.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Biology
North Carolina Central University
Durham, NC12.2023
High School Diploma -
Countryside Montessori School
Charlotte, Nc05.2015
Skills
- Sales Promotion
- Customer Service
- Transaction Processing
- Consultative Sales
- Sales and Marketing
- Strategic Planning
- Inventory Tracking and Management
- Retail Operations
Accomplishments
- A Top seller at Zumiez . Highest rank being 147th out of +3000 employees last year. Lowest rank being 1037th on my second year employed.
- Achieved high productivity through effectively helping with organization of brand locations and designs.
- Supervised team of 11 staff members.
Hobbies / Spare Time
- I love to play video games outside of work. Some of my favorite titles are Call of Duty, Assassins Creed, Minecraft, Tomb Raider, and many more.
- I appreciate hikes and nature and love to explore the outdoors.
- I play volleyball in my spare time
- I am a huge fan of anime and love anime conversations
- I am a huge street-wear collector my favorite brand is mostly Supreme due to their unique collaborations.
Additional Information
Thank you for reading my resume please contact me with any questions, comments, or concerns. Have a wonderful day.
Timeline
Assistant Manager
Zumiez
04.2018 - 07.2023
Sales Associate
Zumiez
11.2017 - 03.2018
High School Diploma -
Countryside Montessori School
No Degree - Biology
North Carolina Central University