Mary Lynn Bernhard
Centerville,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Speedway
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Shift Lead Manager
Rite
02.2020 - 10.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
Owner
Lynn's Herbal Apothecary
Dayton, OH
04.2010 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - General Studies
University of Devonshire
England04.2000
Skills
- Inventory Counting
- Database Maintenance
- Database Management
- Retail Operations
- Stock Management
- Inventory Control
- Stock Rotation
- Records Organization and Management
- Vendor Management
- Retail Effectiveness
- Store Opening and Closing
- Manage Operations
- Sales Expertise
- Customer Service
- Shoplifter Detention
- Regulatory Compliance
- Order Management
- Answering Customer Questions
- Staff Supervision
- Billing
- Management Training
- Customer Service Management
- Records Maintenance
- Sales Promotion
Timeline
Assistant Manager
Speedway
10.2021 - Current
Shift Lead Manager
Rite
02.2020 - 10.2021
Owner
Lynn's Herbal Apothecary
04.2010 - 06.2018
Bachelor of Arts - General Studies
University of Devonshire
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