Ashley Inman
Redmond,OR
Summary
Experienced professional seeking a permanent long-term position with your company. Possesses exceptional customer service skills and is proficient in Windows and Apple operating systems, 10-Key, typing, note taking, data entry, material ordering, scheduling, money handling, crew management (up to 15 people), resolving customer complaints, and defusing high tension situations. Holds a Master Service Writer Certification for Mack and Volvo.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa Murphy's
Bend, OR
06.2018 - 02.2025
Service writer
TEC Equipment
Redmond, OR
05.2024 - 11.2024
- Managed complete service writing tasks from customer check-in to closing bids.
- Coordinated with clients during every step of the vehicle repair process.
- Oversaw daily cash handling to ensure smooth financial operations.
- Handled inbound calls and responded to email inquiries efficiently.
- Ensured completed repairs met standards before vehicle delivery.
Service writer
Evolution Automotive
Bend, OR
05.2021 - 05.2024
- Prepared precise price quotes using updated pricing and projected completion timelines.
- Maintained consistent communication with customers to provide updates throughout the repair process.
- Managed inventory by ordering and tracking parts efficiently.
- Completed all repairs utilizing a workflow form.
- Sustain cleanliness in front of shop to enhance customer experience.
- Reconciled invoices and submitted returns for parts when necessary.
- Coordinated after-hours pick-ups, managed incoming calls, and ensured top-notch customer service.
Housekeeper
Marriott Residence Inn
Bend, OR
09.2019 - 04.2020
- Fitted fresh sheets on beds each day for maintained cleanliness.
- Sanitizing rooms for incoming guests and cleaning all areas of hotel rooms and suites.
- Collaborated with staff and management to ensure timely completion of daily tasks.
- Room cleaning includes beds, tables, chairs, bathrooms, (including sinks toilets showers vanities and floors) kitchens, (including inside and outside of appliances, floors, counters, and dishes) vacuum all carpets, wipe down all surfaces including walls.
Assistant Manager
Papa Murphy's
Bend, OR
05.2018 - 08.2019
- Completed prep work for restaurant operations focusing on vegetable slicing, dough processing, and ingredient measurement.
- Counting Inventory weekly, placing freight orders with vendors, and calculating labor daily.
- Making pizzas to customer orders, counting down tills, and handling customer complaints as needed.
- Directly reporting to the store manager daily via text or phone call, coordinating with store manager and owner for manager meetings and running crews to accomplish all daily tasks by end of day.
Education
Certificate Of Completion - Culinary Arts
Angell Job Corps
Yachats, OR06.2012
General Education degree - General Studies
Oregon Coast community college
Newport, OR09.2011
Skills
- Microsoft systems
- Apple systems
- Excel
- Word
- 10 Key proficiency
- Typing speed
- Customer service
- Phone etiquette
- Data entry
- Pacific Solutions Floor Manager
- Oasis programs
- CDK, Assist, Mitchel 1, Work Center, programs
- Inventory counting
- Employee labor rate calculation
- Money handling
- Bank deposits
- Tills counting
- Cleaning
- Crew coordination
- Team management
- High pressure performance
- Team player
- Kitchen skills
- Food prepping
- Cooking
- Serving food
- Food delivery
- GPS usage
- Fast learner
- Eager to grow
Professional References
● Mandy Fernandez
Slab Fabrication Office Assistant
Baptista Tile
541-241-2099
● Ben Preist
Service Manager
TEC Equipment
503-428-4094
● Kelley Alexander
Eligibility Worker
The State of Oregon
541-815-1998
Certification
- Vehicle Electrification and Hybrids systems.
- Master Volvo and Mack Service Advisor.
Timeline
Service writer
TEC Equipment
05.2024 - 11.2024
Service writer
Evolution Automotive
05.2021 - 05.2024
Housekeeper
Marriott Residence Inn
09.2019 - 04.2020
Assistant Manager
Papa Murphy's
06.2018 - 02.2025
Assistant Manager
Papa Murphy's
05.2018 - 08.2019
Certificate Of Completion - Culinary Arts
Angell Job Corps
General Education degree - General Studies
Oregon Coast community college