Alexandra Napoli
Staten Island,NY
Summary
Going for my master's degree in early childhood education with a passion for teaching. I would love to gain experience for the future I have ahead of me. I have a very patient demeanor and excellent communication skills. I am organized with an exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings and would love to learn much more.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
12.2022 - Current
- Managed efficient cash register operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
SALES ASSOCIATE
Target
11.2019 - 12.2022
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Introduced promotions and sale opportunities, enticing customers
- Cross-trained with other store departments and areas, supporting overall retail operations
- Engaged with guests to understand and anticipate customer service needs
- Performed cleaning tasks, keeping store neat and organized.
CAMP COUNSELOR
JCC
07.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Education
Bachelor of Arts - Sociology And Anthropology
College of Staten Island of The City University of New York
Staten Island, NY05.2023
Master of Science - Early Childhood Education
Touro College
New York, NY05.2025
Skills
- Very Compassionate and Motivated
- Outstanding Communication and Interpersonal Skills
- Positive Engagement
- Communication and Interpersonal Skills
- Calm and Professional Under Pressure
- Customer Service and Assistance
Certification
ASSOCIATE IN SCIENCE (A.S.) IN CRIMINOLOGY CANDIDATE, Staten Island, NY College of Staten Island
Timeline
Customer Service Associate
Walgreens
12.2022 - Current
SALES ASSOCIATE
Target
11.2019 - 12.2022
CAMP COUNSELOR
JCC
07.2019 - 08.2019
Bachelor of Arts - Sociology And Anthropology
College of Staten Island of The City University of New York
Master of Science - Early Childhood Education
Touro College