- Camping
- Running
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dance
- Creative Writing
- Strategy Games
- DIY and Home Improvement
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Video Gaming
- Virtual Reality
- Robotics
- Swimming
Kegan Soles
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvement
08.2021 - Current
- Assisted customers by answering inquiries and resolving issues to enhance satisfaction.
- Collaborated with team members to streamline communication and improve response times.
- Educated customers on product features and services to promote informed purchasing decisions.
- Processed transactions accurately while ensuring compliance with company policies.
- Participated in training sessions to develop skills in customer service practices and tools.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Student Nurse
Bladen Community College
08.2023 - 05.2026
- Provided patient care, assisting with daily activities and promoting comfort and safety.
- Administered medications under supervision, ensuring adherence to protocols and patient needs.
- Monitored vital signs, documenting changes accurately for timely physician review.
- Implemented infection control procedures, contributing to improved patient safety and hygiene standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
Customer Lead
Foodlion Grocery Store
11.2018 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate Degree in Nursing - Nursing
Bladen Community College
Dublin, NC05-2026
Associate of General Studies - Nursing
Bladen Community College
Dublin, NC05-2026
Associate of Science - General Studies
Southeastern Community College
Whiteville, NC05-2021
Associate of Arts - General Studies
Southeastern Community College
Whiteville05-2021
High School Diploma -
Columbus Career And College Academy
Whiteville, NC05-2021
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Point of sale systems
- Hospitality and accommodation
- Medication administration
- Infection control
- Patient care
- Flexible schedule
- Compassionate communication
Certification
- Forklift Certified for Counter Balance and Narrow Isle, Lowes - 2021-Current
- Orderpicker Certified, Lowes - 2021-Current
- BLS Certified - 1/20/2024-1/2026
Awards
BSA Eagle Scout Award with Bronze, Silver, and Gold Palms
Interests
Timeline
Student Nurse
Bladen Community College
08.2023 - 05.2026
Customer Service Associate
Lowes Home Improvement
08.2021 - Current
Customer Lead
Foodlion Grocery Store
11.2018 - 09.2021
Associate Degree in Nursing - Nursing
Bladen Community College
Associate of General Studies - Nursing
Bladen Community College
Associate of Science - General Studies
Southeastern Community College
Associate of Arts - General Studies
Southeastern Community College
High School Diploma -
Columbus Career And College Academy