Alexandra Nason
Goodfield,IL
Summary
Dynamic manager with a proven track record at Mayday Ice Cream, excelling in staff management and customer service, including the ability to communicate using ASL. Skilled in optimizing inventory and enhancing team performance, I thrive in fast-paced environments. My critical thinking and attention to detail drive customer loyalty and operational efficiency, ensuring a positive experience for all.
Overview
8
8
years of professional experience
Work History
Manager
Mayday Ice Cream
03.2021 - 10.2025
- Trained and mentored staff on best practices to maintain an efficient, safe and clean environment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server/Hostess
Copelands
10.2019 - 09.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new servers on menu items, service standards, and operational procedures.
Guest Relations Partner
Ashley Furniture
09.2017 - 11.2018
- Responsible for entering customer order data into company software programs.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Scheduled deliveries and managed high cash flow.
Education
Bachelor of Science - ASL/English Interpreting
University of North Florida
Jacksonville, Florida, FL05-2022
Associate of Science - Interpreting Preparation Program
Illinois Central College
East Peoria, IL05-2018
High School Diploma -
Eureka High School
Eureka Il05-2016
Skills
- Fluent in American Sign Language
- Excellent customer service skills
- High attention to detail
- Staff management and performance
- Critical thinker
- Thrives in a high pace environment
- Able to handle large staff and high cash flow
Internship
During my final semester at UNF, I completed my internship at a hospital in St. Augustine, Florida. During this time I worked in the Interpreting services department to include interpreting for the Behavioral Health Unit, inpatients, home visits, surgery consults, surgeries, obstetrics, gynecology, emergencies and triage.
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Manager
Mayday Ice Cream
03.2021 - 10.2025
Server/Hostess
Copelands
10.2019 - 09.2020
Guest Relations Partner
Ashley Furniture
09.2017 - 11.2018
Bachelor of Science - ASL/English Interpreting
University of North Florida
Associate of Science - Interpreting Preparation Program
Illinois Central College
High School Diploma -
Eureka High School