Alexandra Naylor
Halsall
Summary
Reliable and customer-focused professional with experience across retail, forecourt sales, office-based customer service, and domestic and commercial cleaning. Skilled in delivering high standards of service in both customer-facing and behind-the-scenes roles, with proven ability to meet sales targets, resolve customer enquiries efficiently, and maintain clean and organised environments. Experienced in handling cash transactions, managing support tickets and email communication, and working effectively during busy peak periods. Known for strong work ethic, attention to detail, and the ability to adapt quickly in fast-paced settings.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer service advisor- temporary
Mail order online
Southport
11.2026 - 02.2026
- Managed high volumes of customer enquiries via email and online support ticket systems.
- Responded promptly to queries regarding Christmas decorations, delivery times, returns, and product specifications.
- Resolved issues related to damaged items, missing deliveries, and order discrepancies.
- Processed refunds, exchanges, and replacements in line with company policies.
- Updated customer accounts and order information accurately using internal CRM systems.
- Successfully handled increased workload during seasonal demand spikes
Sales associate
Halsall Garage
Ormskirk
04.2025 - 11.2025
- Delivered efficient and friendly customer service in a fast-paced forecourt retail environment
- Processed fuel and in-store purchases accurately using POS systems, handling cash and card payments
- Monitored and authorised fuel pumps while ensuring compliance with safety procedures
- Replenished shelves, rotated stock, and maintained clean, well-presented displays
- Checked and recorded fuel deliveries, stock levels, and temperature logs where required
Domestic and commercial cleaner
Poppies
Ormskirk
03.2025 - 04.2025
- Performed thorough cleaning of residential homes, offices, and commercial premises to high hygiene standards.
- Used appropriate cleaning chemicals and equipment safely in line with COSHH and health & safety guidelines.
- Trusted with keyholder responsibilities for secure access to residential and commercial sites.
- Demonstrated flexibility by covering additional shifts and responding to urgent cleaning requests.
Sales assistant
CEX
Southport
11.2022 - 11.2024
- Delivered knowledgeable advice on gaming consoles, PCs, accessories, and consumer tech to match customer needs and budgets
- Assisted customers with product comparisons, compatibility questions, and basic technical troubleshooting.
- Processed transactions accurately using POS systems, handling cash, card, and finance payments.
- Managed stock replenishment, merchandising displays, and ensured promotional materials were up to date.
- Increased add-on sales (e.g. controllers, headsets, warranties) through effective upselling techniques.
- Received positive customer feedback for product knowledge and approachable service.
Education
Scarisbrick Hall School
ScarisbrickSkills
- Time management
- Conflict resolution
- Cash handling
- Sales techniques
- Product knowledge
- Team collaboration
Languages
- British English
Personal Information
- License: Full UK license
- Date of Birth: 01/04/05
Timeline
Customer service advisor- temporary
Mail order online
11.2026 - 02.2026
Sales associate
Halsall Garage
04.2025 - 11.2025
Domestic and commercial cleaner
Poppies
03.2025 - 04.2025
Sales assistant
CEX
11.2022 - 11.2024
Scarisbrick Hall School