Uniqua Greene

I am a polished, professional individual with experience in diverse support roles. I am adept at managing customer interactions and resolving complex inquiries with precision. I am skilled in strategic case management, document management, demonstrating a keen ability to maintain detailed records, and meeting performance metrics consistently. I am poised in applying extensive customer service expertise to enhance client satisfaction and operational efficiency. My ultimate goal is to continue to thrive within my case management skillset, while facilitating company growth.

• Graduated 'Cum Laude' with GPA of 3.58
• Alumni member of the Undergraduate Alpha Sigma Lambda Honor Society
• Nominated member of the IOTA Chapter of Omega Nu Lambda National Honor Society
• Received monthly supervisor recognition for meeting and exceeding call center adherence according to policies and procedures with scores over 90%.
• Exceeded daily/weekly goals of auditing, insuring, and managing 10 files per day, by accurately and precisely completing 15+ files per day, leading to an increase of home loans reaching the closing phase.
• Recognized on numerous occasions for exemplifying accurate and detailed documentation on case files.
• Facilitated and strategically managed individual case files, which resulted in meeting targeted deadlines for weekly/monthly visits with children and their families.