Alexandra Ntshakala-Rodriguez
Summary
Experienced Team Lead and Travel Analyst with over six years of expertise in the U.S. federal government, specializing in travel logistics, technical reviews, and compliance with E2 Solutions, GSA, and State Department regulations. Highly skilled in overseeing a team of 7 professionals, ensuring the accuracy and efficiency of travel authorizations and vouchers. Detail-oriented and results-driven, with a proven track record of maintaining high standards while managing complex processes. Possesses a strong understanding of federal travel policies and procedures, and holds an active Secret Clearance. Adept at leading teams, improving workflows, and ensuring compliance in a dynamic, fast-paced environment.
Overview
7
7
years of professional experience
Work History
Team Lead, Travel Analyst
Trewon Technologies, U.S. Department of State
05.2023 - Current
- Subject Matter Expert (SME) in E2 Solutions to assist traveler with preparation, review, and submission of travel authorizations and vouchers
- Conduct technical review of travel authorizations to ensure compliance with the Foreign Affairs Manual (FAM) and Department of State (DOS) travel policies and regulations
- Assist with the tracking and recovery of outstanding travel advances and monitoring travel voucher reimbursements, reporting regularly to the M/FM to ensure all travel reimbursements are made in a timely manner ensuring all problems are resolved with minimal delay
- Assist in the recruitment process by conducting interviews and evaluating candidates for key roles
- Develop and present monthly PowerPoint presentations for personnel on travel processes utilizing best method practices; informing travelers of fluctuating regulations
- Amend travel authorizations as needed to adjust obligated funds
- Analyze Global Financial Management System (GFMS) details to monitor travel voucher reimbursement
- Create and update Excel sheets to track Overseas Building Operations(OBO) travel trends, monthly business class expenses, and/or other changes
- Provide onboarding and training support to new employees as necessary
- Provide guidance to travelers on the application process to establish E2 profiles
- Adept in accurately entering, maintaining, and processing information in payroll systems
- Review expense reports for accuracy
- Guide employees through the application process for diplomatic and official passports for Third Party Contractors (TPC), direct hire employees, and Personal Service Contractors (PSC)
Logistics Management Specialist
CapeFox LLC, U.S. Department of State
04.2021 - 04.2023
- Oversaw and processed all urgent domestic and international travel for two offices including VIP travel for the Deputy Assistant Secretary, Deputy Directors and Special Agents
- Arranged sensitive and complex domestic and foreign travel by preparing required documents, including itineraries, diplomatic passports, visas, and travel accounting
- Compile a monthly report to identify travel trends, modify and improve existing processes, and implement any improvements to the systems/processes
- Guided employees through the application process for diplomatic and official passports for Third Party Contractors (TPC), direct hire employees, and Personal Service Contractors (PSC)
- Liaised between the department travel agency, embassies and personnel to coordinate travel, amend itineraries, and submit required pre-departure documentation while maintaining positive and collaborative relationships
- Administered vehicle policy, guidance, maintenance and monthly trip tickets for eight vehicles
Programmer Analyst
TJFACT, U.S. Department of State
10.2020 - 04.2021
- Coordinated, assembled, and evaluated 25 program management documentation packages of million-dollar contracts, grants, cooperative agreements, Inter-Agency Agreements (IAAs), documentation for Letters of Agreements (LoAs) and Diplomatic Notes to obligate funding
- Assembled briefing books and drafted reports and speeches on Western Hemisphere Program issues for a team of six program officers
- Analyzed and tracked program execution within contracts, grants, IAAs, and other sources, including clear deliverables and reporting requirements to be provided by implementers
- Lead the Monitoring and Evaluation implementation for the Mexico team through the Dexis Consulting Group iResults data management platform by reviewing, organizing and analyzing data in the quarterly reports
- Conducted record searches and coordinated with other personnel on procedural problems involving complex cases
Management Analyst
Miracle Systems, U.S. Department of State
10.2019 - 10.2020
- Served as the primary point of contact for the Spokesperson and the Deputy Spokesperson, ensuring all administrative functions and transactions are accurate and submitted within established deadlines
- Oversaw all incoming communication across the Department of State, White House, Department of Defense, media outlets, and independent organizations
- Gathered background information, organized briefing materials, talking points, and executive summaries for the Spokesperson ensuring that all information is accurate
- Cultivated relationships with all levels of personnel at the Department, including the Executive Secretariat, senior leadership, functional and department bureaus, White House staff, and press
- Liaised with principals, bureaus, and other external partners, maintaining positive and effective work relationships
- Reviewed established procedures to assess areas in need of improvement
Office Management Specialist
Kenjya-Trusant Group LLC, U.S. Department of State
07.2018 - 10.2019
- Managed a team of 25 by providing support with scheduling, onboarding, leading meetings and organizing travel for office leadership including pre-deployment training
- Executed logistics for Western Hemisphere Affairs/Public Diplomacy (WHA/PD) workshops and conferences such as guest lists, translation of documents, vendors, and set up, including the conference on Prosperity and Security in Central America, which focused on strengthening Central American civil security and rule of law
- Analyzed incoming proposals for the 100k Strong in the Americas Innovation Fund vital to the development of technology, human rights, and law enforcement across Latin America
- Proof-read and edited Spanish language output from WHA/PD, including documents focused on human rights and law enforcement
- Assisted in the Race, Ethnicity, and Social Inclusion Unit monthly webchats to raise awareness of issues impacting historically marginalized populations, including women's entrepreneurship in the Western Hemisphere
- Served as liaison for various offices in WHA, maintaining positive and collaborative relationships to enhance public diplomacy programming and regional priorities
Intern for the Race, Ethnicity, & Social Inclusion
U.S. Department of State
01.2018 - 06.2018
- Drafted papers focused on social inclusion & issues impacting historically marginalized groups in the Americas
- Assisted in the graphic design of the bimonthly newsletter
- Provided research essential for private sector outreach & the Unit's projects
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Arts - International Studies & Foreign Language
Virginia Commonwealth University
Richmond, VA12-2017
Skills
- Attention to detail
- Performance monitoring
- Operations management
- Software Troubleshooting
- Advanced Analytical Thinking
Skills - Strong Decision Making Skills
- Excellent Communication Skills
- Knowledge of MS Office, including Outlook, Excel, Word, PowerPoint
- Excellent time management
- Exceptional organizational skills
- Client communication
- Experience with Teams
- Customer and Personal Service
Languages
Spanish
Native or Bilingual
Timeline
Team Lead, Travel Analyst
Trewon Technologies, U.S. Department of State
05.2023 - Current
Logistics Management Specialist
CapeFox LLC, U.S. Department of State
04.2021 - 04.2023
Programmer Analyst
TJFACT, U.S. Department of State
10.2020 - 04.2021
Management Analyst
Miracle Systems, U.S. Department of State
10.2019 - 10.2020
Office Management Specialist
Kenjya-Trusant Group LLC, U.S. Department of State
07.2018 - 10.2019
Intern for the Race, Ethnicity, & Social Inclusion
U.S. Department of State
01.2018 - 06.2018
Bachelor of Arts - International Studies & Foreign Language
Virginia Commonwealth University
Similar Profiles
Cortney FaltzCortney Faltz
Travel Analyst at Trewon Technologies – Government ContractorTravel Analyst at Trewon Technologies – Government Contractor
Ken A. SeifertKen A. Seifert
Supervisory Regional Executive HR Director / Chief Management Officer at U.S. Embassy, U.S. Department of StateSupervisory Regional Executive HR Director / Chief Management Officer at U.S. Embassy, U.S. Department of State
RAISSA SILVARAISSA SILVA
Security Investigator at U.S. Department Of State, U.S. Embassy BrasiliaSecurity Investigator at U.S. Department Of State, U.S. Embassy Brasilia