SAMUEL ADELEKE
Booth,TX
Summary
Customer service professional with 13 years of experience, including 5 years in travel. Resolving customer issues quickly and independently to support high service levels. Proven ability to deliver timely solutions in fast-paced environments. Confident in my ability to thrive in a fast paced setting and leverage problem solving skills to enable team success.
Overview
14
14
years of professional experience
Work History
Help Desk Team Lead / Travel Agent
JP Morgan Chase
08.2020 - Current
- Supported corporate business travelers with travel planning and itinerary coordination.
- Booked domestic and international business trips.
- Operated Sabre and Apollo global distribution systems.
- Worked with team members to coach, mentor, and share constructive feedback to improve service levels.
- Built solid knowledge of travel industry practices.
- Resolved customer issues promptly and independently.
- Communicated professionally in writing and verbally.
- Utilized effective communication skills to convey information clearly in both written and verbal formats.
Call Center Representative
Dillard's
03.2019 - 08.2020
- Assisted with 60+ customer calls daily, handling inquiries, complaints, and service requests.
- Processed new orders, returns, and exchanges accurately.
- Exceeded customer satisfaction, efficiency, and resolution targets while building loyalty.
- Identified trends in customer calls and escalated findings to supervisors.
- Supported email and phone inquiries during peak call demand.
Call Center Representative
Walmart
08.2018 - 03.2019
- Provided customer support through inbound calls and escalated issue resolution.
- Researched and resolved complex issues promptly.
- Coordinated with managers, peers, and partners to meet business priorities.
- Developed and implemented processes to improve service delivery.
- Supported and advised entry-level call center agents on escalated cases.
Contact Center Representative
Home Depot
01.2013 - 08.2018
- Delivered inbound call support by identifying customer needs and offering solutions.
- Assisted stores with inquiries, order adjustments, and phone payments.
- Earned 100% QA ratings in communication, listening, and problem-solving.
- Acted as the team's go-to person for support and guidance.
- Co-developed a training program, reducing onboarding time by 37% (8 weeks to 5 weeks).
- Trained and mentored new associates, which enhanced team performance.
Education
Bachelor of Science - Information Systems
University of North Texas
12-2026
Skills
- Strong understanding of the travel industry
- Outstanding customer service
- GDS expertise (Sabre, Apollo)
- Professional communication skills Written and verbal
- Attention to detail
- Travel industry knowledge
- Team collaboration
- Corporate travel advisory/consultant
- Travel analysis and research
- Domestic and international travel booking
- Compliance with travel policies
- Strong Collaboration skills to coach, mentor, and provide constructive feedback to improve service levels
Personal Information
Title: TRAVEL CONSULTANT
LANGUAGES
English
AWARDS
Employee of the month.
Timeline
Help Desk Team Lead / Travel Agent
JP Morgan Chase
08.2020 - Current
Call Center Representative
Dillard's
03.2019 - 08.2020
Call Center Representative
Walmart
08.2018 - 03.2019
Contact Center Representative
Home Depot
01.2013 - 08.2018
Bachelor of Science - Information Systems
University of North Texas