Summary
Overview
Work History
Education
Skills
Expectedgraduation
Timeline
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ALEXANDRA NUÑEZ ROMÁN

Rio Grande,Puerto Rico

Summary

Experienced team leader with a strong track record of driving successful project outcomes. Aiming to actively collaborate within the work team and bring forth knowledge and experience to help achieve the organization's objectives.

Overview

5
5
years of professional experience

Work History

Disney College Program Intern-Seater/Assignor

The Walt Disney Company
08.2024 - Current
  • Collaborated in professional team to solve workflow issues.
  • Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
  • Made quick and strategic decisions to try to accommodate every guests needs.


Tour Guide

Hacienda Campo Rico
12.2023 - 08.2024
  • Developed comprehensive knowledge of local attractions, history, and culture
  • Demonstrated ability to provide informative and entertaining tour experiences for groups
  • Made sure everyone was being safe and no accidents happen

Banquet Server

Hotel Royal Sonesta
03.2023 - 08.2024
  • Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications
  • Familiarized guests with the buffet options and refilled food items as needed
  • Provided exceptional service to guests at corporate and social events in a professional and friendly manner

Hotel Waiter

Hotel Royal Sonesta
12.2022 - 08.2024
  • Performed closing duties such as counting money, balancing receipts and completing end-of-shift reports
  • Demonstrated knowledge of menu items, ingredients, preparation methods and garnishes used in the restaurant
  • Performed side work tasks such as stocking supplies, cleaning work areas, making silverware and making sure that we had enough materials for the shift

Team Leader

Marisquería Atlántica
09.2021 - 12.2022
  • Delegated tasks to team members according to project requirements and employee strengths
  • Motivated team to achieve optimal results through effective communication and interpersonal skills
  • Supervised team members
  • Made sure the schedules were out on time and made to every team members pleasure

Restaurant Waiter

Marisquería Atlántica
09.2020 - 12.2022
  • Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
  • Managed difficult situations professionally by remaining calm under pressure
  • Multi-tasked effectively while managing multiple tables simultaneously during peak hours
  • Promoted teamwork by assisting other waiters in ensuring outstanding guest service

Host

Marisquería Atlántica
03.2020 - 09.2020
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Monitored restaurant activity to determine seating and dining flow

Cashier

Marisquería Atlántica
01.2020 - 03.2020
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner

Education

KÍNDER - 12 GRADE -

Colegio Santa Gema Galgani
Carolina, Puerto Rico
05.2021

HOTEL AND RESTAURANT MANAGEMENT - Hospitality

University of Puerto Rico in Carolina
Carolina, Puerto Rico
05.2021

Skills

  • Bilingual
  • Leadership
  • Sales
  • Customer service
  • Creativity
  • Fellowship
  • Problem solution
  • Organization skills
  • Hard worker

Expectedgraduation

06/01/25

Timeline

Disney College Program Intern-Seater/Assignor

The Walt Disney Company
08.2024 - Current

Tour Guide

Hacienda Campo Rico
12.2023 - 08.2024

Banquet Server

Hotel Royal Sonesta
03.2023 - 08.2024

Hotel Waiter

Hotel Royal Sonesta
12.2022 - 08.2024

Team Leader

Marisquería Atlántica
09.2021 - 12.2022

Restaurant Waiter

Marisquería Atlántica
09.2020 - 12.2022

Host

Marisquería Atlántica
03.2020 - 09.2020

Cashier

Marisquería Atlántica
01.2020 - 03.2020

KÍNDER - 12 GRADE -

Colegio Santa Gema Galgani

HOTEL AND RESTAURANT MANAGEMENT - Hospitality

University of Puerto Rico in Carolina

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ALEXANDRA NUÑEZ ROMÁN