ALEXANDRA NUÑEZ ROMÁN
Rio Grande,Puerto Rico
Summary
Experienced team leader with a strong track record of driving successful project outcomes. Aiming to actively collaborate within the work team and bring forth knowledge and experience to help achieve the organization's objectives.
Overview
5
5
years of professional experience
Work History
Disney College Program Intern-Seater/Assignor
The Walt Disney Company
Lake Buena Vista, FL
08.2024 - Current
- Collaborated in professional team to solve workflow issues.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Made quick and strategic decisions to try to accommodate every guests needs.
Tour Guide
Hacienda Campo Rico
Carolina, Puerto Rico
12.2023 - 08.2024
- Developed comprehensive knowledge of local attractions, history, and culture
- Demonstrated ability to provide informative and entertaining tour experiences for groups
- Made sure everyone was being safe and no accidents happen
Banquet Server
Hotel Royal Sonesta
Isla Verde, Puerto Rico
03.2023 - 08.2024
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications
- Familiarized guests with the buffet options and refilled food items as needed
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner
Hotel Waiter
Hotel Royal Sonesta
Isla Verde, Puerto Rico
12.2022 - 08.2024
- Performed closing duties such as counting money, balancing receipts and completing end-of-shift reports
- Demonstrated knowledge of menu items, ingredients, preparation methods and garnishes used in the restaurant
- Performed side work tasks such as stocking supplies, cleaning work areas, making silverware and making sure that we had enough materials for the shift
Team Leader
Marisquería Atlántica
Isla Verde, Puerto Rico
09.2021 - 12.2022
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Supervised team members
- Made sure the schedules were out on time and made to every team members pleasure
Restaurant Waiter
Marisquería Atlántica
Isla Verde, Puerto Rico
09.2020 - 12.2022
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Managed difficult situations professionally by remaining calm under pressure
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours
- Promoted teamwork by assisting other waiters in ensuring outstanding guest service
Host
Marisquería Atlántica
Isla Verde, Puerto Rico
03.2020 - 09.2020
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Monitored restaurant activity to determine seating and dining flow
Cashier
Marisquería Atlántica
Isla Verde, Puerto Rico
01.2020 - 03.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Education
KÍNDER - 12 GRADE -
Colegio Santa Gema Galgani
Carolina, Puerto Rico05.2021
HOTEL AND RESTAURANT MANAGEMENT - Hospitality
University of Puerto Rico in Carolina
Carolina, Puerto Rico05.2021
Skills
- Bilingual
- Leadership
- Sales
- Customer service
- Creativity
- Fellowship
- Problem solution
- Organization skills
- Hard worker
Expectedgraduation
06/01/25
Timeline
Disney College Program Intern-Seater/Assignor
The Walt Disney Company
08.2024 - Current
Tour Guide
Hacienda Campo Rico
12.2023 - 08.2024
Banquet Server
Hotel Royal Sonesta
03.2023 - 08.2024
Hotel Waiter
Hotel Royal Sonesta
12.2022 - 08.2024
Team Leader
Marisquería Atlántica
09.2021 - 12.2022
Restaurant Waiter
Marisquería Atlántica
09.2020 - 12.2022
Host
Marisquería Atlántica
03.2020 - 09.2020
Cashier
Marisquería Atlántica
01.2020 - 03.2020
KÍNDER - 12 GRADE -
Colegio Santa Gema Galgani
HOTEL AND RESTAURANT MANAGEMENT - Hospitality
University of Puerto Rico in Carolina