ALEXANDRA NUÑEZ ROMÁN
Rio Grande,Puerto Rico
Summary
Experienced team leader with a strong track record of driving successful project outcomes. Aiming to actively collaborate within the work team and bring forth knowledge and experience to help achieve the organization's objectives.
Overview
6
6
years of professional experience
Work History
F & B Supervisor
Hotel Royal Sonesta
02.2025 - Current
- Trained new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
Disney College Program Intern-Seater/Assignor
The Walt Disney Company
08.2024 - 01.2025
- Collaborated in professional team to solve workflow issues.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Made quick and strategic decisions to try to accommodate every guests needs.
Banquet Server
Hotel Royal Sonesta
03.2023 - 08.2024
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications
- Familiarized guests with the buffet options and refilled food items as needed
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner
Hotel Waiter
Hotel Royal Sonesta
12.2022 - 08.2024
- Performed closing duties such as counting money, balancing receipts and completing end-of-shift reports
- Demonstrated knowledge of menu items, ingredients, preparation methods and garnishes used in the restaurant
- Performed side work tasks such as stocking supplies, cleaning work areas, making silverware and making sure that we had enough materials for the shift
Team Leader
Marisquería Atlántica
09.2021 - 12.2022
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Supervised team members
- Made sure the schedules were out on time and made to every team members pleasure
Restaurant Waiter
Marisquería Atlántica
09.2020 - 12.2022
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Managed difficult situations professionally by remaining calm under pressure
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours
- Promoted teamwork by assisting other waiters in ensuring outstanding guest service
Host
Marisquería Atlántica
03.2020 - 09.2020
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Monitored restaurant activity to determine seating and dining flow
Cashier
Marisquería Atlántica
01.2020 - 03.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Education
HOTEL AND RESTAURANT MANAGEMENT - Hospitality
University of Puerto Rico in Carolina
Carolina, Puerto Rico11-2025
KÍNDER - 12 GRADE -
Colegio Santa Gema Galgani
Carolina, Puerto Rico05.2021
Skills
- Bilingual
- Leadership
- Sales
- Customer service
- Creativity
- Fellowship
- Problem solution
- Organization skills
- Employee training
- Staff discipline
Timeline
F & B Supervisor
Hotel Royal Sonesta
02.2025 - Current
Disney College Program Intern-Seater/Assignor
The Walt Disney Company
08.2024 - 01.2025
Banquet Server
Hotel Royal Sonesta
03.2023 - 08.2024
Hotel Waiter
Hotel Royal Sonesta
12.2022 - 08.2024
Team Leader
Marisquería Atlántica
09.2021 - 12.2022
Restaurant Waiter
Marisquería Atlántica
09.2020 - 12.2022
Host
Marisquería Atlántica
03.2020 - 09.2020
Cashier
Marisquería Atlántica
01.2020 - 03.2020
HOTEL AND RESTAURANT MANAGEMENT - Hospitality
University of Puerto Rico in Carolina
KÍNDER - 12 GRADE -
Colegio Santa Gema Galgani
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ALEXANDRA NUÑEZ ROMÁNALEXANDRA NUÑEZ ROMÁN
Disney College Program Intern-Seater/Assignor at The Walt Disney CompanyDisney College Program Intern-Seater/Assignor at The Walt Disney Company