Alexandra Osei
Plano,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A Scrum Master who is creative in new ways to deliver results while complying with regulations and ensuring customer and business satisfaction
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager, Data Analytics
New Day African Market Warehouse
Dallas, TX
08.2017 - Current
- Developed project plans and timelines to ensure successful completion of projects.
- Organized meetings with stakeholders to discuss project objectives, scope and goals.
- Analyzed data to identify trends, patterns, and potential solutions.
- Documented processes and procedures related to the execution of projects.
Client Service Representative
JPMorgan Chase
Plano, TX
03.2023 - 03.2024
- Performed administrative tasks such as filing documents and responding to emails.
- Verified accuracy of data entered into company systems.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
Executive Advisory Board
JPMorgan Chase
Plano, TX
02.2022 - 03.2023
- Provide a forum for feedback on new initiative and existing processes, Offer an idea exchange between bankers and senior leadership.
- Developed and implemented innovative strategies to increase the effectiveness of advisory board meetings.
- Collaborated with other board members to identify potential areas for improvement within the organization.
- Researched current trends in industry best practices related to Advisory Boards.
- Attended monthly meetings and participated actively in discussions regarding strategic initiatives and goals for the organization.
Virtual Banker II
JP Morgan Chase
Plano, TX
02.2021 - 03.2023
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Monitored changes in regulations affecting banks and updated policies.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Scrum Master
Alexander Palace
03.2018 - 03.2022
- Conducted demos of completed work at the end of each sprint cycle.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
Education
Bachelor of Science -
DeVry University
Downers Grove, ILSkills
- Project Planning
- Customer Service
- Multitasking
- Clerical Support
- Organization and Time Management
- Fluent in Twi, Italian & English
- MS Office
- Analytical
- Analytical Thinking
- Teamwork and Collaboration
- Organizational Skills
- Excellent Communication
- Training & Development
- Public Speaking
- Dependable and Responsible
- Planning
- Verbal Communication
- Conflict Resolution
Certification
- Scrum Master & Agile
- Jira
Volunteer Experience
Good works (JPMorgan Chase & Co.), College Park Tree Planting, Planting trees
Timeline
Client Service Representative
JPMorgan Chase
03.2023 - 03.2024
Executive Advisory Board
JPMorgan Chase
02.2022 - 03.2023
Virtual Banker II
JP Morgan Chase
02.2021 - 03.2023
Scrum Master
Alexander Palace
03.2018 - 03.2022
Project Manager, Data Analytics
New Day African Market Warehouse
08.2017 - Current
Bachelor of Science -
DeVry University