Alexandra Ramirez
Killeen,TX
Summary
Results-driven Operations Lead with expertise in customer service, team building, and process improvement. Skilled in training and mentoring staff, enhancing operational efficiency, and fostering team collaboration. Strong communicator with a focus on conflict resolution and adherence to safety protocols, contributing to a positive team culture in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Operations Lead
Chick-fil-A
Copperas Cove, Texas
08.2023 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Oversaw daily operations and workflow management in a fast-paced restaurant environment.
- Implemented process improvements to enhance efficiency in food preparation and service.
- Enforced compliance with health regulations and company policies across all operations.
- Trained and mentored team members on service standards and food safety protocols.
- Fostered a positive team culture through effective communication and collaboration initiatives.
- Assisted in conflict resolution to maintain a harmonious work environment among staff.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Resolving escalated issues involving customers, vendors or employees.
Education
High School Diploma -
Texas Online Preparatory School
Lewisville, TX12-2023
Some College (No Degree) -
University of Phoenix
Tempe, AZ08-2026
Skills
- Workflow management
- Process improvement
- Food safety
- Training and mentoring
- Team building
- Effective communication
- Conflict resolution
- Time management
- Customer service
Timeline
Operations Lead
Chick-fil-A
08.2023 - Current
High School Diploma -
Texas Online Preparatory School
Some College (No Degree) -
University of Phoenix