Bryan Gonzales
Los Angeles,CA
Summary
Operations Lead with over 8 years of experience overseeing and managing various departments within a high-paced retail environment. Proven ability to streamline operations, enhance productivity, and improve inventory management. Adept at leading teams and ensuring efficient fulfillment and consignment processes. Proficient in using various digital tools to enhance operational efficiency and communication. Punctual, a fast-paced worker, quick learner, and always striving for growth within the company.
Overview
10
10
years of professional experience
Work History
Operations Lead
Flight Club Los Angeles
Los Angeles
07.2016 - Current
- Gained expertise as a salesperson, selling high value sneakers followed by promotion to operations lead.
- Oversee and manage all departments of operations, including stock, fulfillment, and intake/consignment
- Implement process improvements to streamline operations and enhance overall efficiency
- Coordinate with various teams to ensure timely and accurate fulfillment of orders
- Manage inventory levels and ensure accurate stock counts through regular cycle counts
- Transfer high-value products between retail store and warehouse, ensuring secure and efficient handling
- Receive incoming products from warehouses, verifying accuracy and quality
- Oversee the intake process for shoes and apparel, ensuring products meet company standards
- Ensure priority products are pulled for fulfillment in a timely manner to meet customer demands
- Develop and maintain relationships with consignment clients
- Train and supervise staff, fostering a collaborative and productive work environment
- Monitor performance metrics and generate reports to track progress and identify areas for improvement
- Proficient in using Google Sheets for data management and analysis, Google Documents for documentation, and Slack for team communication
- Utilize MODE and Metabase for data analytics and reporting, Zoom for virtual meetings, Gmail for email correspondence, and Google Calendar for scheduling and time management
- Proficient in using UKG (Ultimate Kronos Group) for workforce management and HR tasks.
Shift Supervisor
Starbucks
Los Angeles, CA
05.2014 - 11.2022
- Managed cash handling, ensuring accurate and secure transactions
- Led the workflow for entire shifts, ensuring smooth operations and achieving daily goals
- Supported team members, providing assistance and guidance as needed
- Ensured compliance with safety and quality standards by maintaining correct temperatures and adhering to timers
- Conducted reporting and note-taking at the end of each day, ensuring a smooth transition for the next shift leader
- Ensured all tasks were completed before the next shift leader arrived
- Performed on-the-spot planning and observing to address immediate issues and improve efficiency.
- Managed cash handling, ensuring accurate and secure transactions
- Led the workflow for entire shifts, ensuring smooth operations and achieving daily goals
- Supported team members, providing assistance and guidance as needed
- Ensured compliance with safety and quality standards by maintaining correct temperatures and adhering to timers
- Conducted reporting and note-taking at the end of each day, ensuring a smooth transition for the next shift leader
- Ensured all tasks were completed before the next shift leader arrived
- Performed on-the-spot planning and observing to address immediate issues and improve efficiency.
Education
High School Diploma -
Los Angeles High School
01.2013
Skills
- Retail Sales
- Operations Management
- Inventory Control
- Fulfillment Processes
- Team Leadership
- Process Improvement
- Client Relations
- Data Analysis
- Communication
- Cash Handling
- Workflow Management
- Task Prioritization
- Punctual
- Fast-paced worker
- Quick learner
Timeline
Operations Lead
Flight Club Los Angeles
07.2016 - Current
Shift Supervisor
Starbucks
05.2014 - 11.2022
High School Diploma -
Los Angeles High School
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