Alexandra Ramos
Summary
Dedicated customer service professional with over five years of experience. Posses a strong understanding of diverse marketing techniques and web-based advertising strategies. And well-versed in FirstBank's core values, with a commitment to ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Business Relationship Specialist
First Bank
09.2023 - Current
- Assists in the development of new business opportunities and deposit growth generation
- Serve as a point of contact and as one stop shop for centralized services and attention for all client’s banking needs both retail and commercial
- Assist in account openings, CD’s renewal & created Cash Management contracts .
Sales Representative
First Bank
03.2022 - 09.2023
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Determined customer needs and interests to recommend Products to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Team Leader
TAS United
10.2021 - 03.2022
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives.
Butler Service Desk Agent
St. Regis at Bahia Beach Resort
02.2021 - 09.2021
- Developed strong rapport with customers and created positive impression of business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor In Business Administration - Concentration in Digital Marketing
National University College
OnlineHigh School Diploma -
St. Cloud Higschool
06.2017
Skills
- Microsoft Certifications : Word , outlook & PowerPoint
- Efficient and Detail-Oriented
- Skilled in programs such as: APRO , Eloan, mainframe , TPSS, TS2 , outlook & Digital one
- Knowledgeable in creative platforms such as Canvas, adobe , instagram & facebook
Languages
English
Native Speaker
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Business Relationship Specialist
First Bank
09.2023 - Current
Sales Representative
First Bank
03.2022 - 09.2023
Team Leader
TAS United
10.2021 - 03.2022
Butler Service Desk Agent
St. Regis at Bahia Beach Resort
02.2021 - 09.2021
High School Diploma -
St. Cloud Higschool
Bachelor In Business Administration - Concentration in Digital Marketing
National University College
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