Alexandra Reith
Oswego,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Tour Guide
SUNY Oswego Admission
02.2023 - Current
- Guided groups of people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Concession Stand Worker
Oswego Cinema 7
07.2022 - Current
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Responded to customer complaints to help resolve issues.
Receptionist
Morningstar Residential Care Center
07.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Health Unit Aide
Morningstar Residential Care Center
10.2019 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Bachelor of Arts - English
SUNY College At Oswego
Oswego, NY06.2025
High School Diploma -
Oswego High School
Oswego, NY06.2021
Skills
- Public Speaking
- Group Management
- Presentation Skills
- Answering Client Questions
- Time Management
- Organization Skills
Mentoring Programs
I am a team leader with the Focus Forward program at SUNY Oswego. In this program, we travel to the local middle school and tutor students with behavioral as well as learning difficulties. As a program, we help the students learn and create strong bonds with them by playing games and getting to know them. As a team leader, I must manage both my students in the program and the mentors. I am also tasked with creating plans for each session and managing the time so that we are able to do academics as well as games.
Timeline
Tour Guide
SUNY Oswego Admission
02.2023 - Current
Concession Stand Worker
Oswego Cinema 7
07.2022 - Current
Receptionist
Morningstar Residential Care Center
07.2021 - 06.2022
Health Unit Aide
Morningstar Residential Care Center
10.2019 - 07.2021
Bachelor of Arts - English
SUNY College At Oswego
High School Diploma -
Oswego High School