Alexandra Rhodes
Pocatello,ID
Summary
Dynamic Assistant Manager with a proven track record at Pony Express Car Wash, enhancing sales through expert team development and customer service. Excelled in staff management and sales coaching, fostering a positive work environment and driving performance. Skilled in problem-solving and adaptability, significantly improving operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Sales
Pony Express Car Wash
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Barback/Dishwasher
Pressbox Sports Bar
07.2021 - 02.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted bartender and waitresses as needed with drink preparations, food orders, bussing tables, and closing duties.
Barista/Cashier
Amazing Glaze Donuts
07.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific coffee beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Caretaker
Independence Home - Assisted Living
03.2018 - 05.2021
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
Education
High School Diploma -
Century High School
Pocatello, ID06.2011
Skills
- Team building and development
- Staff Management
- Sales expertise
- Operations
- Documentation skills
- Action planning
- Claims Management
- Presentations and meetings
- Sales Coaching
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Attention to Detail
- Time Management
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
Accomplishments
Awarded 2023 Salesman of the Year and 6 times Salesman of the month. Exceeded in breaking several company records including:
- Most customer reviews by a single staff member in one month, April 2023
- Most customer reviews by a store, single-handedly - May 2023
- Most sales in one day - May 2024
- First employee in the company to hit 2000 total sales - June 2024
- First employee in the company to make 100+ sales per month, 6 months out of a calendar year - July 2024
Timeline
Assistant Manager, Sales
Pony Express Car Wash
10.2022 - Current
Barback/Dishwasher
Pressbox Sports Bar
07.2021 - 02.2022
Barista/Cashier
Amazing Glaze Donuts
07.2021 - 10.2021
Caretaker
Independence Home - Assisted Living
03.2018 - 05.2021
High School Diploma -
Century High School
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