Alexandra Rhodes
Pocatello,ID
Summary
Dynamic Assistant Manager with a proven track record at Pony Express Car Wash, enhancing sales through expert team development and customer service. Excelled in staff management and sales coaching, fostering a positive work environment and driving performance. Skilled in problem-solving and adaptability, significantly improving operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Sales
Pony Express Car Wash
2022.10 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Barback/Dishwasher
Pressbox Sports Bar
2021.07 - 2022.02
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted bartender and waitresses as needed with drink preparations, food orders, bussing tables, and closing duties.
Barista/Cashier
Amazing Glaze Donuts
2021.07 - 2021.10
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific coffee beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Caretaker
Independence Home - Assisted Living
2018.03 - 2021.05
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
Education
High School Diploma -
Century High School
Pocatello, ID06.2011
Skills
- Team building and development
- Staff Management
- Sales expertise
- Operations
- Documentation skills
- Action planning
- Claims Management
- Presentations and meetings
- Sales Coaching
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Attention to Detail
- Time Management
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
Accomplishments
Awarded 2023 Salesman of the Year and 6 times Salesman of the month. Exceeded in breaking several company records including:
- Most customer reviews by a single staff member in one month, April 2023
- Most customer reviews by a store, single-handedly - May 2023
- Most sales in one day - May 2024
- First employee in the company to hit 2000 total sales - June 2024
- First employee in the company to make 100+ sales per month, 6 months out of a calendar year - July 2024
Timeline
Assistant Manager, Sales
Pony Express Car Wash
2022.10 - Current
Barback/Dishwasher
Pressbox Sports Bar
2021.07 - 2022.02
Barista/Cashier
Amazing Glaze Donuts
2021.07 - 2021.10
Caretaker
Independence Home - Assisted Living
2018.03 - 2021.05
High School Diploma -
Century High School
Similar Profiles
Andreas BartonAndreas Barton
Key Holder at Pony Express Car WashKey Holder at Pony Express Car Wash
Colter PitcherColter Pitcher
Assistant Manager at Pony Express Car WashAssistant Manager at Pony Express Car Wash
Christian ArmstrongChristian Armstrong
Supervisor/ Cashier/ Sales Associate/ Maintenance at Pony Express Car WashSupervisor/ Cashier/ Sales Associate/ Maintenance at Pony Express Car Wash