Manira Traore
Jersey City
Summary
Dynamic Assistant Manager with over six years of experience in retail sales and operations. Skilled in motivating teams to exceed sales goals while delivering exceptional customer service. Adept at analyzing sales data to identify improvement opportunities and enhance overall performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Sales
Footlocker Flagship
New York
12.2018 - Current
- Trained new staff on sales techniques and customer service best practices.
- Managed daily sales operations and ensured team adherence to company standards.
- Coordinated with management to set and communicate team sales goals effectively.
- Oversaw merchandise displays to optimize customer engagement and drive sales.
- Facilitated regular team meetings to discuss performance, challenges, and solutions.
- Responded promptly to customer inquiries or complaints.
- Coached and mentored team members on effective sales techniques.
- Collaborated with other departments to ensure smooth functioning of the store operations.
- Analyzed sales data and identified opportunities for improvement.
- Motivated staff to achieve set targets in line with organizational objectives.
- Opened and closed store, set up registers and secured cash.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
Office Assistant
Hudson County Community College
Jersey City
10.2018 - Current
- Managed office supplies inventory and ensured timely reordering.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Organized and maintained files, both electronic and paper, for easy access.
- Provided customer service support by answering phone calls and addressing inquiries.
- Coordinated office events and activities to enhance team collaboration.
- Collaborated with team members to streamline administrative processes efficiently.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Sales Associate
Karma
New York
07.2017 - 07.2018
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Maintained product displays to ensure visual appeal and organization.
- Trained new team members in cash register operation, stock procedures, and customer services.
Birthday Party Host
Chuck. E. Cheese
Jersey City
09.2016 - 07.2017
- Greeted guests and welcomed them to the birthday party.
- Kept track of supplies used during the course of the day to replenish stock if needed later on.
- Answered telephone to provide dining information and take reservations.
- Provided exceptional customer service, building positive relationships with clients and guests.
- Adapted quickly to last-minute changes or challenges, maintaining composure under pressure.
- Organized engaging birthday party activities for children and families.
- Coordinated with kitchen staff to ensure timely food preparation and service.
- Managed party setups, including decorations and seating arrangements.
- Facilitated games and entertainment, maintaining a fun atmosphere for guests.
Sales Associate
Forever 21
Jersey City
10.2016 - 01.2017
- Assisted customers in selecting products to enhance shopping experience.
- Educated customers on product features and benefits to support informed buying decisions.
- Handled customer inquiries and resolved issues promptly with professionalism.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier, Sales Associate
Ardene
St. Leonard
10.2015 - 07.2016
- Assisted customers with product inquiries and provided exceptional service daily.
- Managed cash drawer, ensuring accurate cash handling during shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service standards effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Applied Science - Nursing
New Jersey City University
Jersey City, NJ05-2024
Associate of Science - Nursing
Hudson County Community College
Jersey City, NJ05-2020
High School Diploma -
Hudson Catholic Regional High School
Jersey City, NJ01.2016
Skills
- Employee training
- Team building
- Visual merchandising
- Problem solving
- Customer engagement
- Coaching and mentoring
- Customer service
- Succession planning
- Sales forecasting
- Team motivation techniques
- Sales growth
- Staff training and development
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Assistant Manager, Sales
Footlocker Flagship
12.2018 - Current
Office Assistant
Hudson County Community College
10.2018 - Current
Sales Associate
Karma
07.2017 - 07.2018
Sales Associate
Forever 21
10.2016 - 01.2017
Birthday Party Host
Chuck. E. Cheese
09.2016 - 07.2017
Cashier, Sales Associate
Ardene
10.2015 - 07.2016
Associate of Applied Science - Nursing
New Jersey City University
Associate of Science - Nursing
Hudson County Community College
High School Diploma -
Hudson Catholic Regional High School
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