Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Other
Timeline
Generic

Alexandra Richards

Concho,AZ

Summary

Dynamic mental health professional with extensive experience with human services and reporting skill, excelling in crisis intervention and case management. Proven ability to analyze confidential information and develop effective treatment plans. Strong problem-solving skills and exceptional communication abilities drive successful outcomes in challenging environments. Committed to fostering positive change and supporting client transitions. Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Investigator

Commonwealth Of Massachusetts-DMH
05.2023 - 03.2025
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted interviews with victims, alleged abusers, witnesses, professional staff, parents, employees, etc.
  • Draft clear, accurate and thorough investigatory reports using standardized methodology
  • Demonstrate an understanding of information security and confidentiality issues relevant to an investigation.
  • Gather information by examining records and documents and by questioning and observing individuals
  • Adjusting to changing situations to meet emergency requirements
  • Ability to set priorities, goals, objectives, and also handle and disseminate confidential information
  • Capacity to deal effectively with pressure and shifting priorities

Senior Mental Health Counselor

Bournewood Hospital
08.2022 - 04.2023
  • Required and committed to treatment of behavioral health & substance use in community out of Partial Hospitalization Program (PHP)
  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
  • Presented case history material to review and discuss with other staff members.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
  • Employed methodologies such as cognitive behavioral therapy and dialectical behavioral therapy to assist patients.
  • Lead & Conduct Psych Education groups such as Life skills, CBT concepts, DBT concepts, ACT, and trauma informed care.

Assistant Program Director

NFI Massachusetts
07.2021 - 06.2022
  • Oversight of program daily operations of Youth Group Homes, providing safety & security of both youth & staff, including meetings in small and/or larger groups
  • Ability to use judgement based on the facts- analyze & take appropriate action in situations or with data.
  • Required to be abreast of changes to laws or requirements in regard to DCF and DMH
  • Strong & Consistent communication with leadership, youth’s guardians & state department sources (DCF, DMH, EEC, local Police Departments)
  • Starting Investigation reports for DCF or DMH cases
  • Assist program director in day to day operations of the program, staff & client supervision.
  • Oversight of client care & treatment coordination
  • Working closely with clinical team to create, implement & maintain treatment services within the program, along with analyzing plans & communication of advances or setbacks.
  • Meeting & maintaining agency licensing & funding sources
  • Establishing staff scheduling, client intakes, payroll, and monthly updates/reports to overseeing parties

Residential Counselor/Supervisor

Dr. Franklin Perkins School
02.2020 - 06.2021
  • Direct Care & coordination working with children/young adults ages 14-22, concentration on (18-22 young adults) in residential program
  • Analyzing, writing shift reports, incident reports, medication reports
  • Working with both clients and clinicians, build strong therapeutic approaches and increased understanding of problem solving in mental health experiences.
  • Ability to de-escalate situations with clients in crisis
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.

Bartender

The Safe
03.2019 - 03.2020
  • Prepare drinks, coordinate opening and closing- Cash out, Balance accounts and run sales report
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Customer Service, resolve conflict, Bartender serve safe certified
  • Successfully gage the customers and environment for safety, take action when necessary

Manager/Server

Garys Ice Cream
05.2013 - 10.2019
  • Prepare customer orders in a fast-paced environment
  • Cashier, handle customer orders and daily accounting of the cash box
  • Work with customers and employees to ensure all orders are made on time and correctly.
  • Trained new staff on business operations and policies to strengthen performance.
  • Supervised server staff and simultaneously served customers and managed inventory.

Education

Bachelor of Arts - Psychology, Additional Major of Criminal Justice

University of Massachusetts, Lowell
Lowell, MA
05-2020

Skills

  • Case Management
  • Analysis of Confidential Info
  • Crisis Intervention
  • Investigation Reporting
  • Incident Reporting
  • Fast Paced Environment
  • Motivational Interviewing
  • Clinical Assessments
  • Strong Problem Solving skills
  • Strong Verbal & Written Communication
  • Strong technical skills & Attention to Detail

Certification

  • MAP (Medication Administration Program)
  • FIRST AID/CPR/AED
  • CPI – Crisis Prevention Institute
  • Therapeutic Engagement & Physical Intervention

Accomplishments

  • 2021 NFI All-star Award
  • 51A Investigation Training
  • DPPC 19C Investigation Training
  • DMH 104 CMR Investigation Training
  • DPPC Forensic Interview Training - Modell Consulting Group, LLC

Other

Trained in ARC 

Transportation of clients, driving certified

Trauma Informed Care

Administrative Tasks (Payroll, Billing, Program Budgeting, Inventory, and Scheduling)

Timeline

Investigator

Commonwealth Of Massachusetts-DMH
05.2023 - 03.2025

Senior Mental Health Counselor

Bournewood Hospital
08.2022 - 04.2023

Assistant Program Director

NFI Massachusetts
07.2021 - 06.2022

Residential Counselor/Supervisor

Dr. Franklin Perkins School
02.2020 - 06.2021

Bartender

The Safe
03.2019 - 03.2020

Manager/Server

Garys Ice Cream
05.2013 - 10.2019

Bachelor of Arts - Psychology, Additional Major of Criminal Justice

University of Massachusetts, Lowell

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Alexandra Richards