Alexandra Rivera Negrón
Orlando
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Digital Personal Shopper
Walmart
Orlando, FL
09.2022 - 10.2023
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
Cleaning Supervisor
Fuller Group, PR
Puerto Rico
07.2016 - 02.2021
- Supervise cleaning group, prepare employee payroll
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Supervised daily cleaning operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Conducted inspections to maintain cleanliness and identify areas for improvement.
- Developed cleaning schedules to optimize workflow and resource allocation.
- Implemented inventory management for cleaning supplies, reducing costs and waste.
- Collaborated with management to establish best practices for operational efficiency.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
Call Center Representative
MCS HEALTHCARE HOLDINGS, LLC
Puerto Rico
02.2013 - 04.2015
- Costumer service, Approval area, Pharmacy tech, Call center
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication and problem-solving skills.
Housekeeper
Hotel La Rueda
Naranjito PR
02.2010 - 03.2013
- Maintained cleanliness and organization in guest rooms and common areas.
- Operated cleaning equipment, ensuring adherence to safety protocols.
- Collaborated with team members to complete daily housekeeping tasks efficiently.
- Implemented inventory management for cleaning supplies, reducing waste.
- Trained new staff on best practices for sanitation and safety standards.
- Conducted quality inspections to ensure compliance with established housekeeping guidelines.
- Developed streamlined processes to improve turnaround times for room cleaning.
- Assisted in special projects aimed at enhancing guest satisfaction through improved cleanliness initiatives.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Prepared rooms with top-notch standards every time.
- Removed dirt, dust, grease and from surfaces using proper solutions.
Education
No Degree - Phlebotomy
Florida Health Care Academy
Orlando, FL01.2023
Degree completed in Pharmacy Assistant -
National University College - Bayamon
Bayamon, PR06.1995
High school Diploma en High school -
Superior Rexville
Bayamón, PR05.1992
Skills
- Microsoft Word (10 years)
- Billingual (10 years)
- Customer service (10 years)
- Sales (6 años)
- Negotiation
- Bilingual
- Customer support
- Spanish
- Cashiering (10 years)
- Hospital experience (2 years)
- Medical terminology
- Pharmacy technician experience (10 years)
- Clinical pharmacy experience
- Insurance verification (10 years)
- Order entry
- Compounding medications (10 years)
- Typing
- Medical billing
- Clinical research
- Quality assurance
- Computer operation
- Clinical trials
- Medical records
- Patient care
- Data entry
- Customer Service
- Planning and Organization
- Computer Skills
- Inbound Call Management
- Problem-solving skills
- Interpersonal Skills
- Call Center Operations
- Calm disposition
- Call Documentation
- Order Fulfillment
- Pharmacy Ethics
- Drug Monitoring
- HIPAA Compliance
- Staff Development
- Patient confidentiality
- Housekeeping
- Customer service
- Bathroom cleaning
- Laundry skills
- Cleaning techniques
- Dusting techniques
- Waste disposal
- Stain removal
- Carpet cleaning
- Odor control
- Polishing surfaces
- Sanitization procedures
Languages
Spanish
Native or Bilingual
Certificates Licenses
Pharmacy Technician Certification
References
available upon request
Timeline
Digital Personal Shopper
Walmart
09.2022 - 10.2023
Cleaning Supervisor
Fuller Group, PR
07.2016 - 02.2021
Call Center Representative
MCS HEALTHCARE HOLDINGS, LLC
02.2013 - 04.2015
Housekeeper
Hotel La Rueda
02.2010 - 03.2013
Degree completed in Pharmacy Assistant -
National University College - Bayamon
High school Diploma en High school -
Superior Rexville
No Degree - Phlebotomy
Florida Health Care Academy