Alexandra Rodriguez
Burtonsville,MD
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Experienced as a Customer Service Representative. Expert at interacting with customers; proficient in following up on customer requests and efficiently resolving any issues.
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
Howard Community College
Columbia, MD
04.2023 - Current
- Maintained accurate records of students' accounts using computerized systems.
- Performed data entry into computer systems to maintain accurate records of student's information.
- Processed payments from students using a variety of payment methods including credit cards, checks and money orders.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Resolved students' complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Assisted with scheduling appointments for student's and visitors.
Customer Service Representative
Domino's Pizza
Burtonsville, Maryland
- Keeping accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Taking customers' orders in-store and over the phone
- Creating a new customer database by entering customer information into a database
- Handling customer inquiries, answering questions, and resolving problems in a timely manner
- Managing transactions with customers using cash register
- Ensuring pricing is accurate
- Collecting payments in cash or credit
- Issuing receipts, refunds, or changes
- Handling merchandise returns and exchanges
- Reporting any discrepancy.
Education
General Studies - Information Science
Howard Community College
Columbia01.2022
Paint Branch High School
Skills
- Data Entry
- Bilingual
- Microsoft Word
- Microsoft Excel
- Communication skills
- Writing skills
- Front desk
- Hospitality
- Cashier
- Cash handling
- Mathematical Skills
- Time Management
- Familiarity with Electronic Equipment
- Writing Emails
- Office 365
- Customer Satisfaction-Oriented
- Credit Card Handling
- Scheduling Appointments
Languages
- Spanish, Native
Timeline
Front Desk Assistant
Howard Community College
04.2023 - Current
Customer Service Representative
Domino's Pizza
General Studies - Information Science
Howard Community College
Paint Branch High School
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