Alexandra Roedel
Williamstown,NJ
Summary
Collaborative team player with extensive experience in office support across various industries. Strong work ethic and professional demeanor contribute to exceptional customer service and effective decision-making. Proven ability to enhance guest and staff experiences through dedicated support and initiative.
Overview
6
6
years of professional experience
Work History
Private Nanny
Private Family Client
Blackwood, New Jersey
10.2020 - Current
- Coordinated transportation and logistics for appointments and events.
- Communicated effectively with parents regarding children's needs and progress.
- Provided emotional support to children during transitions or challenges.
- Arranged special occasion events such as birthdays or anniversaries.
- Provided assistance in preparing meals when necessary.
- Acted as an intermediary between family members and outside contacts.
- Talked to and played games with clients to provide company and spend quality time together.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Met and communicated regularly with parents to discuss children's activities and development.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
Guest Service Representative
Edge Family Fitness
Sewell, NJ
04.2024 - 08.2025
- Greeted guests warmly and professionally, ensuring a positive first impression.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained organization and cleanliness of front desk area and gym consistently.
- Processed payments accurately while managing cash register records daily.
- Answered phones to address customer inquiries and directed calls appropriately.
- Managed customer complaints professionally, fostering trust and loyalty.
- Assisted walk-in and phone guests in determining interests and needs effectively.
- Ensured a clean and organized environment throughout the facility.
Unit Secretary
Cooper University Hospital
Camden, New Jersey
04.2019 - 11.2020
- Streamlined administrative support for healthcare providers, enhancing workflow efficiency.
- Managed front desk operations to maintain a tidy and professional environment.
- Greeted visitors and patients with courtesy to foster positive interactions.
- Handled incoming calls, promptly routing inquiries to appropriate departments.
- Responded to internal staff requests for patient information, adhering to HIPAA regulations.
- Maintained strong rapport with patients and healthcare staff to build lasting relationships.
- Facilitated efficient unit operations through effective communication with management.
Education
High School Diploma -
Williamstown High School
Williamstown, NJ06-2018
Some College (No Degree) - Communications
Rowan College At Gloucester County
Sewell, NJSkills
- Child development and activity planning
- Event coordination and logistics
- Meal preparation and service
- Customer support
- Communication skills
- Adaptability and flexibility
- Goal setting
Timeline
Guest Service Representative
Edge Family Fitness
04.2024 - 08.2025
Private Nanny
Private Family Client
10.2020 - Current
Unit Secretary
Cooper University Hospital
04.2019 - 11.2020
High School Diploma -
Williamstown High School
Some College (No Degree) - Communications
Rowan College At Gloucester County