Alexandra Rolstad
Charlotte,NC
Summary
Dynamic and results-oriented professional with a strong foundation in psychology and extensive experience in customer service. Possesses an understanding of organizational human behavior and effective communication strategies. Adept at fostering positive employee experiences and enhancing organizational culture through empathy, problem-solving, and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Base Services Specialist
Department Of Defense
01.2024 - Current
- Streamlined service processes for increased efficiency and improved customer experiences
- Comprehensive knowledge on data analysis and planning for services operations
- Effective in research and analysis of regulations impacting program decision making
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results
- Trained new team members, sharing best practices and ensuring consistent service standards across the military establishment
Services Specialist
United States Air National Guard
10.2018 - Current
- Authored a comprehensive 50-page document outlining standardized procedures for current and future members
- Collaborated with leadership on developmental plans and performance management
- Follow programs closely to assess their effectiveness and assist with proactive changes
- Lead and provide annual trainings to around 40 military personnel
- Consistently upheld confidentiality protocols to maintain security clearance standards
Waitress
Intown Golf Club
06.2023 - 01.2024
- Showcased ability to provide excellent customer service, handle customer inquiries and complaints, and create a positive dining experience for guests
- Exemplified time management skills by juggling tasks efficiently, including taking orders, delivering food, and managing customer requests, all while maintaining a high level of service
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
Family Nanny
Private Family Nanny
01.2023 - 06.2023
- Provided full-time care for two children aged newborn and 2, including meal preparation, dressing, bathing, and transportation to activities
- Maintained detailed records of each child's daily activities and behaviors
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved
Education
Bachelor Of Science -
Psychology, University Of North Carolina
Charlotte, NCSkills
- Excellent Communication
- Leadership
- Accountability
- Customer Support
- Sales Support
- Collaboration
- Critical thinking
- Adaptability
- Attention to detail
Certification
- CPR/First Aid
- CPR Trainer
Timeline
Base Services Specialist
Department Of Defense
01.2024 - Current
Waitress
Intown Golf Club
06.2023 - 01.2024
Family Nanny
Private Family Nanny
01.2023 - 06.2023
Services Specialist
United States Air National Guard
10.2018 - Current
Bachelor Of Science -
Psychology, University Of North Carolina