Alexandra Rosales
New Britain,CT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Jireh Cleaning Services LLC
06.2016 - 08.2022
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Conducted thorough inspections of serviced equipment to identify potential issues before they escalated into costly repairs or replacements.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Trained and mentored new employees on company procedures and safety protocols.
- Confirmed excellent customer service by quickly resolving customer concerns.
Manager
CSI International Inc.
06.2019 - 08.2022
Manager
Horizon Services Company
06.2017 - 06.2019
Education
High School Diploma -
Hall High School
West Hartford, CT06.2018
Skills
- Time Management
- Verbal and Written Communication
- Problem Solving
- Staff Training and Development
- Decision Making
- Scheduling and Coordinating
- Customer Service
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Manager
CSI International Inc.
06.2019 - 08.2022
Manager
Horizon Services Company
06.2017 - 06.2019
Manager of Operations
Jireh Cleaning Services LLC
06.2016 - 08.2022
High School Diploma -
Hall High School
Similar Profiles
Matthew SouzaMatthew Souza
HVAC Assistant/Customer Service Representative at Jireh Services LLCHVAC Assistant/Customer Service Representative at Jireh Services LLC
VICTORIA HALLVICTORIA HALL
Administrative Assistant at Jireh Counseling And Consulting Services INCAdministrative Assistant at Jireh Counseling And Consulting Services INC
DAVID HernandezDAVID Hernandez
CDL A OTR Truck Driver at JIREH Logistic Solutions LlcCDL A OTR Truck Driver at JIREH Logistic Solutions Llc
Tahsjma GreenidgeTahsjma Greenidge
Cashier Team Lead, Customer Service Representative at Stop & ShopCashier Team Lead, Customer Service Representative at Stop & Shop
LENAYA PRICELENAYA PRICE
Studio Operator II, Studio Z Liaison, & Trainer at ESPNStudio Operator II, Studio Z Liaison, & Trainer at ESPN