Alexandra Ross
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Eligibility Specialist
Portage county job and family services
Ravenna
04.2024 - Current
- Reviewed applications for eligibility according to state and federal guidelines, ensuring compliance with regulatory standards.
- Guided clients in understanding benefits and program requirements, enhancing their knowledge and access to necessary resources.
- Conducted interviews to gather necessary information for eligibility determinations.
- Maintained accurate records in the agency's case management system.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Processed client applications per established guidelines, contributing to timely eligibility determinations.
Children services ongoing worker
Portage county children services
Ravenna
04.2022 - 04.2024
- Supported caseworkers by gathering and organizing client information and documentation.
- Assisted families in accessing community resources and services for child welfare.
- Maintained accurate records of client interactions and service referrals in the system.
- Conducted home visits to evaluate family environments and ensure child safety standards.
- Collaborated with multidisciplinary teams to assess children's needs and develop plans.
- Participated in team meetings to discuss case progress and share insights on best practices.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
Cashier
Acme Fresh Market
Cuyahoga Falls
10.2021 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area for a positive shopping experience.
- Stocked shelves and ensured product availability for customer needs.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Akron RubberDucks
Akron
05.2021 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area for a positive shopping experience.
- Collaborated with team members to manage peak hours effectively.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Direct Support Professional
United Disability Services
Akron
09.2020 - 02.2021
- Assisted individuals with daily living skills and personal care needs.
- Developed and implemented individualized support plans for clients.
- Coordinated recreational activities to enhance social engagement and inclusion.
- Monitored client progress and documented behavioral observations accurately.
- Collaborated with multidisciplinary teams to address client needs effectively.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Cashier
Akron RubberDucks
Akron
06.2019 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area for a positive shopping experience.
Education
Bachelor of Arts - Social Work
University of Akron
Akron, OH 05.2016 - 06.2019
Skills
- Case management
- Problem solving
- Time management
- Documentation and paperwork
- Confidentiality
- Professionalism
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Eligibility Specialist
Portage county job and family services
04.2024 - Current
Children services ongoing worker
Portage county children services
04.2022 - 04.2024
Cashier
Acme Fresh Market
10.2021 - 05.2022
Cashier
Akron RubberDucks
05.2021 - 09.2021
Direct Support Professional
United Disability Services
09.2020 - 02.2021
Cashier
Akron RubberDucks
06.2019 - 09.2019
Bachelor of Arts - Social Work
University of Akron
05.2016 - 06.2019