Vanessa Campbell
Gary,IN
Summary
Organized Administrative Professional with expertise in managing calendars, planning meetings, and handling sensitive communications. Maintained confidentiality while interacting with staff at all levels. Proficient in Microsoft Office and quick to adopt new technologies.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist
Knowledge Services/Maximus
09.2022 - Current
- Reviewed applications for eligibility, determining compliance with criteria for benefit approval.
- Reviewed client documents against state and federal program requirements.
- Processed client applications, ensuring adherence to established guidelines for timely eligibility decisions.
- Maintained comprehensive knowledge of program regulations, policies, and procedures to support accurate decision-making.
- Analyzed financial information provided by applicants to verify income levels.
- Explained benefit rules and request steps to applicants clearly.
- Explained reasons behind application denials and recommended further action.
- Verified the applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Tracked case status to ensure eligibility decisions were made promptly.
- Processed eligibility updates with accurate data entry and case notes.
- Informed applicants of other agencies providing useful or related assistance.
- Responded to client inquiries regarding benefits, status, and missing information.
- Entered case data into eligibility systems to ensure accurate records. into eligibility and document management systems.
- Authenticated callers' identities through verification processes to enhance security. to prevent Data Breaches
- De-escalated calls by employing conflict resolution techniques to ensure client satisfaction.
- Mentored peers by providing guidance and support on production floor tasks. and provide production floor support
- Escalated complex cases to supervisors for further review and resolution.
- Maintained a positive working relationship with fellow staff and management
Interstate Child Support Caseworker
Lake County Prosecutors Office
Gary, IN
01.2014 - 10.2019
- Filed petitions to other states to establish child support and register child support orders, ensuring compliance with interstate regulations.
- Assisted participants in completing documents for child support establishment, ensuring accurate submissions.
- Monitored cases for payment consistency, identifying discrepancies to expedite resolutions.
- Communicated with customers, clients, employees, and visitors to answer questions, explain information, address complaints and solve issues.
- Used Letter Genie, Court View, Quest, ISETS system, and CSR to manage case information.
- Interacted with customers, clients, and colleagues to address inquiries, clarify information, and resolve complaints.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Collaborated with multiple stakeholders to effectively oversee case management processes.
- Attended professional training related to best practices in case management technique.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Built trust and rapport with clients to facilitate effective support.
- Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
Security Office Dispatcher
ISM Security
Griffith, IN
04.2009 - 12.2013
- Dispatched security officers to alarms, incidents, and routine patrols across client sites.
- Prioritized incoming calls and assigned field staff to urgent security needs.
- Responded to alarms and investigated suspicious activity to ensure safety and security on property
- Maintained communication between clients, ISM security, and officers to align responses and clarify incident management
- Logged incidents, shift notes, and daily activity report
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Enforced site rules and supported emergency procedures with staff and visitors.
- Trained new dispatch hires on procedures and protocols for efficient operations
- Dispatched security personnel to client sites for private, protective-service firm
- Compiled and recorded dispatch and personnel data to enhance operational decision-making
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Informed guards of work assignments and changes in instructions via telephone.
- Verified officer locations and status through dispatch tracking systems and reports.
- Followed established security and safety procedures and posted orders that included enforcement of company rules, policies, and regulations.
- Distributed standard and specialized equipment to security personnel for effective operations.
- Assisted other departments with deliveries from vendors or contractors.
- Remained vigilant and focused during each shift to ensure security and safety.
Education
H.S. Diploma -
Austin Career Education
Chicago, ILSkills
- Case eligibility review
- Program rule compliance
- Case management
- Case management systems
- Eligibility management systems
- Compliance review
- Data analysis tools
- Microsoft Office Suite
Personal Information
Customer Service Clerk
Timeline
Eligibility Specialist
Knowledge Services/Maximus
09.2022 - Current
Interstate Child Support Caseworker
Lake County Prosecutors Office
01.2014 - 10.2019
Security Office Dispatcher
ISM Security
04.2009 - 12.2013
H.S. Diploma -
Austin Career Education