Lori Turner
Summary
Professional background in case management and compliance review, adept in client interviewing and documentation. Proven ability to manage high-volume caseloads while communicating effectively with clients, attorneys, and community partners. Committed to maintaining confidentiality and ensuring accuracy in case documentation.
Overview
32
32
years of professional experience
Work History
Eligibility Specialist
Michigan Department of Health & Human Services
01.2009 - Current
- Conducted client interviews to assess and establish program eligibility
- Reviewed applications, legal documents, and case files to ensure accuracy and compliance with program standards
- Communicated with clients, attorneys, hearing officers, and community agencies regarding case matters
- Explained policies, procedures, and determinations clearly and professionally
- Managed high-volume caseloads while meeting strict deadlines
- Maintain detailed confidential records and case documentation
- Prepared documentation for hearings and administrative reviews to support case resolutions
Corrections Officer
Michigan Department of Corrections
01.1994 - 01.2009
- Maintained safety and security in a highly regulated environment
- Enforced policies, procedures, and compliance standards
- Supervised individuals to ensure compliance with institutional regulations
- Managed conflict resolution and de-escalation to maintain safety and order
- Conducted searches, inspections, and detailed documentation
- Prepared incident reports detailing findings to support investigations
Education
Associate of Science - Psychology
Eastern Michigan University
Ypsilanti, MI04-2006
Skills
- Client eligibility assessment
- Eligibility Assessment
- Eligibility Documentation
- Policy compliance
- Court & Hearing Preparation
- Case Review & Documentation
- Confidential record management
- Microsoft Office (Word, Outlook)
- Time management
- Multitasking
- Conflict Resolution
- Professional Communication
Timeline
Eligibility Specialist
Michigan Department of Health & Human Services
01.2009 - Current
Corrections Officer
Michigan Department of Corrections
01.1994 - 01.2009
Associate of Science - Psychology
Eastern Michigan University