Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiera Laneaux

Portage

Summary

Dedicated Eligibility Specialist with expertise in eligibility assessment, case management, and effective communication. Proven ability to streamline application processing and conduct thorough client assessments, enhancing service delivery and client satisfaction.

Overview

11
11
years of professional experience

Work History

Eligibility Specialist

State of Michigan Department of Health and Human Services
Kalamazoo
09.2018 - Current
  • Assessed client eligibility for health and human services programs.
  • Communicated with clients to gather necessary information and clarify requirements.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Processed client applications in accordance with established guidelines.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Maintained accurate records of client interactions and application statuses.

Case Manager

The Salvation Army Corps
Kalamazoo
02.2015 - 09.2018
  • Coordinated client assessments to determine individual needs and service requirements.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Assisted individuals with eligibility for available benefits.
  • Utilized case management software and databases for efficient information tracking.

Education

Master of Social Work - Social Work

Western Michigan University
Kalamazoo, MI
04-2020

Bachelor of Science - Psychology

Western Michigan University
Kalamazoo, MI
04-2014

Skills

  • Eligibility assessment
  • Program regulations
  • Case management
  • Application processing
  • Client outreach
  • Data entry
  • Documentation and reporting
  • Effective communication skills
  • Problem-solving aptitude
  • Time management abilities
  • Task prioritization
  • Policy interpretation

References

References available upon request.

Timeline

Eligibility Specialist

State of Michigan Department of Health and Human Services
09.2018 - Current

Case Manager

The Salvation Army Corps
02.2015 - 09.2018

Master of Social Work - Social Work

Western Michigan University

Bachelor of Science - Psychology

Western Michigan University

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Kiera Laneaux