Open To Work
EVA HIGGINSON
Columbus,OH
Summary
Robust background in customer support with a track record of implementing strategies that maximize client benefits. Skilled in problem-solving and delivering tailored solutions, maintaining high standards of accuracy and confidentiality in customer interactions. Effective communicator with a commitment to client success and service excellence.
Overview
26
26
years of professional experience
Work History
Eligibility Specialist
Automated Health Systems
09.2024 - Current
- Company Overview: The Wyoming Department of Health
- Determine and approve ongoing eligibility for Wyoming County Medicaid Benefits Program. Review and register submitted applications for Medicaid benefits. Update cases with submitted documentation, including ID’s, social security numbers and income. Answer calls, on an as needed basis, for call overflow from clients requesting case status as well as applying.
- WFH
Credit Services Professional
Spectrum
06.2023 - 07.2024
- Responsibilities: Contacting customer by phone to collect on or resolve a debt using account research and investigation.
- Position: IVR Rep 1
- January 2021 – June 2023
- Responsibilities: Providing technical support to customers as it relates to internet and phone repair issues. Handling high volumes calls while troubleshooting with customers regarding internet connection and installation and use of various features. Duties include, but are not limited to processing payments, bill review, and appointment scheduling.
Gaming Associate
Knighted Ventures
06.2019 - 11.2020
- Responsibilities: Monitor casino card games at live tables to verify the integrity and accuracy of bets, payouts, bonuses and game rules.
Cage Cashier
Hustler Casino
02.2017 - 06.2019
- Responsibilities: Completed financial transactions for casino guests. This included counting, sales and exchanges of chips, completing credit card transactions and processing deposits and withdrawals from player accounts. As a housekeeper, to maintain a clean, sanitary, comfortable and tidy environment for the establishment.
- Position: Housekeeper
- June 2015 – February 2017
Eligibility Supervisor
Los Angeles County, Department of Public Social Services
08.2008 - 07.2013
- Responsibilities: Determined and approved ongoing eligibility for the County General Relief and Federal Food Stamp Benefits Programs. Completed telephone and face to face interviews and provided participants with beneficial resource and referral information. Assisted with unit clerk responsibilities and well as the Complaint Liaison to resolve case complaints. Updating the computer system and reviewing job applications, providing information via telephone and mail. Maintained all functions of the main lobby customer service desk.
- Position: Eligibility Worker II
- October 2000 – July 2008
- Position: Eligibility Worker I
- August 1999 – September 2000
- Position: Intermediate Clerk
- January 1999 – July 1999
- This position includes over one year of acting supervisor experience
Supervisor
Rave Cinemas
12.2009 - 12.2012
- Opened and closed location which served over 1 million people per year. Set employee schedules and approved timecards. Created assignments of staff for overall operation. Assisted staff with hands on operations including cash handling and balancing receipts for deposits, assisting in the concession stands, as well and maintaining facility cleanliness.
Education
Graduate Certificate - Pharmacy Technician
American Career College
Los Angeles, CANo Degree - Psychology
California State University Dominguez Hills
Carson, CASkills
- Customer Service and Support Expertise
- Supervision and Leadership
- Eligibility Assessment
- Organizational Skills
- Active Listening
- Attention to Detail
- MS Office Proficiency
- Microsoft Teams Collaboration
- Data Entry Accuracy
- Effective Communication
- Telephone Professionalism
- Confidentiality Practices
- Documentation Management
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Eligibility Specialist
Automated Health Systems
09.2024 - Current
Credit Services Professional
Spectrum
06.2023 - 07.2024
Gaming Associate
Knighted Ventures
06.2019 - 11.2020
Cage Cashier
Hustler Casino
02.2017 - 06.2019
Supervisor
Rave Cinemas
12.2009 - 12.2012
Eligibility Supervisor
Los Angeles County, Department of Public Social Services
08.2008 - 07.2013
Graduate Certificate - Pharmacy Technician
American Career College
No Degree - Psychology
California State University Dominguez Hills
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