Summary
Overview
Work History
Education
Skills
Certification
Timeline
SUMMARY OF QUALIFICATIONS
Generic

Katrina Zwirnbaum

465 S. CLEMENTINE ST.,CA

Summary

To obtain a challenging and rewarding position as an Administrative Assistant that utilizes and develops my skill sets, as well as provides advancement opportunities within the company and organization.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Eligibility Specialist

Western Grower's
08.2019 - 02.2020
  • Perform enrollment and billing functions for Covered Ca. Customer service support to clients by instructing them on correct eligibility management and explaining billing/payment issues.
  • Serve as representative of CCSB displaying professionalism, knowledge, customer service and discretion in all interactions with other members.

Avalon Management
04.2019 - 07.2019
  • Duties include Administrative work and Customer Service, as well as Receptionist roles.

Administrative Assistant

Skinner Management
05.2016 - 07.2017
  • Answered phone calls on a daily basis.
  • Handled and managed invoicing as well as collecting and entering rents in the system.

Administrative Assistant

Investment Concepts, Inc.
03.2009 - 06.2015

Human Resources Assistant/Customer Service

Canyon Composites, Inc.
01.2006 - 01.2007
  • Assisted the Human Resources with Payroll that also include generating invoices and Purchase Orders for Quality Control through ADP and Peach Tree Systems.
  • General customer service duties including answering phones, filing and data entry.

Customer Service/Receptionist

GMP Laboratories of America
01.2004 - 01.2006
  • Assist purchasing for products for vitamins to be manufactured.
  • Answered Switchboard and assisted clients.

Education

High School Diploma -

Loara High School
Anaheim
01-1997

Skills

Achieved high levels of data accuracy through meticulous data entry and validation processes Enhanced data retrieval times by implementing systematic organization of information Contributed to overall project success by maintaining comprehensive and up-to-date databases

Engaged audiences through effective communication strategies, enhancing information retention and clarity

Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the effective use of shared resources and templates Delivered high-quality presentations and reports that met project objectives

Achieved high levels of customer satisfaction through effective telephone communication practices Enhanced team performance by implementing best practices in phone etiquette Fostered positive relationships with clients through attentive and respectful interactions

Articulated ideas and information through verbal communication to foster understanding among team members

Streamlined appointment scheduling processes to improve workflow efficiency and reduce scheduling conflicts

Facilitated timely completion of documentation and paperwork, resulting in improved project tracking Enhanced record-keeping systems, leading to increased operational efficiency Achieved seamless collaboration across teams through effective management of documentation processes

Applied in-depth knowledge of software systems to streamline processes and improve user experience

Executed advanced functions within software platforms to support project objectives and team collaboration

Oversaw systematic documentation processes to facilitate efficient information retrieval and management

Facilitated successful Medicaid enrollments, resulting in increased access to essential healthcare services Enhanced client understanding of benefits through targeted educational sessions Improved operational efficiency by refining application workflows

Achieved high levels of data accuracy and reliability through meticulous recordkeeping Enhanced data input processes, resulting in improved workflow efficiency Delivered consistent support to teams by maintaining organized and accessible information systems

Analyzed financial documents and verified income sources to maintain accuracy in client assessments

Reviewed and refined eligibility procedures to facilitate timely processing and improve stakeholder satisfaction

Analyzed complex issues and implemented innovative solutions to improve overall efficiency

Engaged in clear and concise communication to ensure alignment among stakeholders

Coordinated and maintained detailed schedules, ensuring alignment with project timelines

Employed analytical thinking to dissect data and identify trends, supporting strategic initiatives

Executed detailed payment collection procedures, focusing on accuracy and efficiency

Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business

Developed and maintained organized systems for tracking time allocation across multiple projects

Applied systematic approaches to troubleshoot problems and enhance overall efficiency

Achieved timely resolutions by guiding teams through structured decision frameworks Drove impactful discussions that resulted in consensus on strategic directions Enhanced decision quality through thorough analysis of alternatives

Executed tasks with expertise in computer systems, ensuring effective data management and analysis

Streamlined documentation practices to enhance information accessibility and clarity

Exhibited professionalism through effective communication and adherence to organizational values

Produced concise and impactful written materials to support organizational objectives

Assessed training needs and delivered skill-building workshops to improve team performance

Facilitated reference checking procedures to ensure alignment between candidate experience and job requirements

Certification

Certification Preschool Assistant teacher 1993-1995

Timeline

Eligibility Specialist

Western Grower's
08.2019 - 02.2020

Avalon Management
04.2019 - 07.2019

Administrative Assistant

Skinner Management
05.2016 - 07.2017

Administrative Assistant

Investment Concepts, Inc.
03.2009 - 06.2015

Human Resources Assistant/Customer Service

Canyon Composites, Inc.
01.2006 - 01.2007

Customer Service/Receptionist

GMP Laboratories of America
01.2004 - 01.2006

High School Diploma -

Loara High School

SUMMARY OF QUALIFICATIONS

  • Highly proficient in Microsoft Office Suite, as well as various proprietary software programs such as Word, Excel, Outlook, Yardi and with continuous knowledge in PowerPoint.
  • Excellent ability to prioritize, delegate and motivate self and others in performing task, effectively working on self-managed projects and as a member of a team; can be counted on to get the job done.
  • Demonstrated well organized and resourcefulness; extremely reliable in completing projects accurately and within time limitations, with proven record of dependability with increasing responsibility.
  • Excellent ability to solve problems by designing electronic file systems to place orders, file finances, keep records with creativity and awareness, resulting in effective outputs and increased productivity.
  • Ability to read and understand information, instructions, technical manuals, interpret and analyze contents from materials with constant pursuit and investigation resulting in quality products.
  • Thrived in a dynamic and challenging environment; accurately established priorities, pinpointed problems and initiated creative solutions while adapting quickly to challenging needs and demands.
  • Management: Evaluated and trained new incoming personnel during training exercises to incorporate standards, regulations, daily task, workflow, materials, resources and information creating an easy transition.
  • Involved in numerous audits and inventory inspections during my time as an Administrative Assistant resulting in zero losses and creating 100 percent accountability of all sensitive items and equipment.
  • Communications: Effectively communicated with employees, personnel, supervisors and management team about issues that were concerning or would bring better value to the overall goal and improvement of team productivity.
  • Exceptional oral, written, and interpersonal communication skills with superior problem-solving, decision making and conflict resolution skills with ethical parameters, creating a safe and friendly workplace.
  • Accomplished constant communication with fellow personnel throughout more than 10 years as an Administrative Assistant to productively achieve missions, daily goals, and meet required standards.
Katrina Zwirnbaum