Rachel Flattery
Colorado Springs,CO
Summary
I love to learn new things, when you give me a challenge i work hard at it and succeed, I'm very ambitious And I strive to be successful at whatever I do.
Overview
17
17
years of professional experience
Work History
Eligibility Advocate
Rocky Mountain PACE
Colorado Springs, CO
01.2026 - Current
- Represented clients in hearings and negotiations with opposing parties.
- Developed legal strategies to address complex regulatory issues.
- Drafted legal documents for client cases and organizational compliance.
Personal Care Worker (PCW)
A Physicians Home Care
Colorado Springs, CO
06.2018 - Current
- Assisted clients with chores and administering meds and helping with errands and around the clock care.
- Fostered professional relationships with co-workers, supervisors, and health care providers to enhance collaboration.
- Organized weekly team meetings with nurses, pharmacists, social workers, dieticians to discuss current cases and review best practices for providing excellent patient care.
- Coordinated care with doctors, nurses, social workers, and other professionals to ensure comprehensive support for aging adults.
Benefits Specialist
Department of Human Services Office
Colorado Springs, CO
09.2022 - 08.2025
- I was assisting clients with their cases, with processing and approving and denying benefits to clients And assisting with other problems to their cases.
- Administered employee benefits programs, supporting diverse workforce populations in accessing appropriate resources.
- Collaborated with HR teams to ensure compliance with regulations.
- Collaborated with HR teams to ensure compliance with regulations, maintaining program integrity and employee satisfaction.
Correctional Officer
CoreCivic in Ordway
Colorado Springs, CO
04.2021 - 04.2022
- Executed contraband checks and controlled cell counts while monitoring inmate behavior to ensure facility safety.
- Constructed contraband checks and cell control counting the inmates and observing the inmates' behavior And controlling the pods.
- Conducted regular inspections to ensure compliance with safety regulations and protocols.
- Maintained accurate inmate records and documentation accurately and promptly.
Intake Specialist
eviCore healthcare
Colorado Springs, CO
01.2019 - 11.2021
- Assisted with medical billing and coding and helping clients with other questions or concerns. Addressed client inquiries regarding case details.
- Reviewed medical records to ensure accurate patient information collection.
- Communicated with healthcare providers to clarify patient needs and requirements.
- Coordinated communication with healthcare providers to clarify patient needs and ensure accurate information exchange.
Independent Contractor
Yellow cab driver
Colorado Springs, CO
01.2016 - 08.2018
- I drove clients safely to their destinations and picked them up for additional rides.
- Navigated city streets efficiently to transport passengers safely.
- Maintained vehicle cleanliness and functionality to ensure reliability.
- Communicated effectively with passengers to provide excellent service.
Independent Contractor
The Gazette
Colorado Springs, CO
01.2010 - 08.2016
- Delivered newspapers daily from 1 am to 6 am for six consecutive years, ensuring timely service to clients.
- Provided safe and reliable transportation for diverse clientele across city routes.
- Maintained vehicle cleanliness and functionality to ensure passenger comfort.
- Navigated efficiently using GPS systems and local knowledge of traffic patterns.
Education
GED
Colorado Springs, COSpanish -
Pikes peak community college
Colorado Springs, COSkills
- Client eligibility assessment
- Case management
- Client case documentation
- Documentation review
- Client consultation
- Document analysis
- Microsoft excel
- Effective communication
- Customer service
- Problem solving
- Critical thinking
- Client consultation
- Reviewing documents
- Reviewing documents
Hobbies and Interests
I love to learn new things, when you give me a challenge I work hard at it and succeed, I'm very ambitious and I strive to be successful at whatever I do.
Timeline
Eligibility Advocate
Rocky Mountain PACE
01.2026 - Current
Benefits Specialist
Department of Human Services Office
09.2022 - 08.2025
Correctional Officer
CoreCivic in Ordway
04.2021 - 04.2022
Intake Specialist
eviCore healthcare
01.2019 - 11.2021
Personal Care Worker (PCW)
A Physicians Home Care
06.2018 - Current
Independent Contractor
Yellow cab driver
01.2016 - 08.2018
Independent Contractor
The Gazette
01.2010 - 08.2016
GED
Spanish -
Pikes peak community college