Summary
Overview
Work History
Education
Skills
Work Availability
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Laquinncia Dyson

Laquinncia Dyson

Grapevine,Texas

Summary

Skilled, dedicated, and professional Executive Administrative Assistant/Program Specialist who’s passionate about helping businesses succeed through organizing, analyzing, and interpreting technical data and information, possessing strong clerical and communicative skills rooted in departmental policies and evidence-based practices with an advanced background in healthcare procedures as a conscientious Nursing Assistant showing compassion in patient care, clinical judgment, and medical ethics.

Overview

18
18
years of professional experience

Work History

Eligibility Advocate

Firstsource Solutions
10.2022 - Current
  • Screening patients discharged from hospitals to help assist with eligibility applications through county, state, or federal programs to include Medicaid, Social Security and Disability benefits and documents the results of screenings in an on-site tracking tool and hospital computer system.
  • Using EPIC EHR system to effectively determine possible benefits
  • Maintaining confidentiality and privacy of patient diagnosis and medical history
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
  • Answered telephone and coordinated meetings and conferences.
  • Handled complex scheduling for appointments, court appearances and depositions for benefits hearings
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.

Ramp Package Handler

UPS, DFW Airport
10.2022 - Current
  • Followed jet and feeder aircraft safety for the purpose of loading and unloading packages for prompt delivery
  • Conducted quality assurance inspections on finished components and identified issues.
  • Verified correct labels and accurate shipping information on packages to avoid shipping discrepancies
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions and safe work environments
  • Loaded and unloaded materials off of trucks and pallets unto an assembly belt for fast shipment.

Certified Nursing Assistant

Cross Timbers Rehabilitation And Healthcare
09.2022 - 01.2023
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Transported patients between rooms and appointments or testing locations.
  • Documented patient information and care activities in electronic health record.

Accreditation Program Specialist / Executive Administrative Assistant

Corrections East Central Center
06.2016 - 09.2022
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Defined and developed policies and procedures for consumer reporting and privacy practices.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements and expenses to optimize time.
  • Produced accurate office files, updated spreadsheets, and crafted presentations and documents to support executives and boost team productivity.
  • Supported HR with recorded new hires and new hire training, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Certified 100+ staff members to recognize and react effectively in order to delay tissue death during cardiac arrest through CPR
  • Passed 12 Fire inspections by recording fire deficiencies for life safety issues
  • Supervised inmates during meals, recreation and other activities.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Administered drug tests to inmates.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed intake paperwork, fingerprints, and searches.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and evidence.
  • Answered multi-line phone system and enthusiastically greeted callers, screen eamils and responded accordingly to support executive correspondence.
  • Obtained a 100%/100% compliance of an ACA accreditation audit in 2019 & 2022 by showing continuous appliance with ACA practices and procedures
  • Created and updated records and files to maintain document compliance.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.
  • Completed thorough reviews of kitchen hoods, ductwork and exhaust systems to determine hazardous conditions and remove materials of concern.
  • Prepared recommendations to eliminate potential fire and safety hazards.

Certified Nursing Assistant

In Home Senior Care Home Health Agency
10.2014 - 09.2022
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Provided direct personal care and administrative services to clients.
  • Supported families through difficult times by offering emotional support, updates on health and well-being and education on important care tasks.
  • Provided transportation and appointments management.
  • Assisted with end-of-life care.
  • Assisted disabled clients to support independence and well-being.

Package Sorter

Amazon
03.2020 - 02.2021
  • Loaded and unloaded materials onto and off of trucks, assembly belts and pallets for fast shipment.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Checked products for damage or other issues before packing into boxes.
  • Assembled pallets and crates for secure transportation of materials.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Operated equipment while observing standard safety procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Followed safety regulations to maintain safe work environment.

Certified Nursing Assistant

Three Rivers Nursing And Rehabilitation
05.2005 - 10.2018
  • Passes State Agency required compliance by training team of staff and nurses in medical office procedures that guaranteed consistent quality of care and life safety issues
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Documented patient information and care activities in electronic health record.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Bachelor of Science - Criminal Justice, Human Services

Colorado Technical University
Colorado Springs, CO
06.2025

Certificate: BLS/First Aid/CPR/AED -

American Heart Association
2023

Certificate: Inspector 1 Fire Marshal -

Arkansas Fire Training Academy
Camden, AR
2019

Certificate: Specialized Law Enforcement Instructor - Corrections

Arkansas Department of Corrections
Pine Bluff, AR
2017

Diploma: Medical Assistant -

High Tech Institute
Memphis, TN
2006

Certificate: Certified Nursing Assistant -

Arkansas Department of Human Services
Marked Tree, AR
2005

High School Diploma -

Earle High School
Earle, AR
05.2002

Skills

  • Microsoft Office
  • Event Planning
  • Adobe Products
  • Google Suite
  • Typing: 40 WPM
  • Business Telephone System
  • Data Analysis,Collection and Entry
  • Filling Appeals
  • Application Processes
  • Client Screening
  • Safety and Risk Assessments
  • Video conferencing
  • Multi-function Printers, Scanners and Photocopiers
  • Computer Software
  • Mobility Lifts and Illness Assessment Tools
  • Computerized EPIC EMR Hospital Charting System, TMHP eligibility,
  • And TransUnion benefits locating

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Eligibility Advocate

Firstsource Solutions
10.2022 - Current

Ramp Package Handler

UPS, DFW Airport
10.2022 - Current

Certified Nursing Assistant

Cross Timbers Rehabilitation And Healthcare
09.2022 - 01.2023

Package Sorter

Amazon
03.2020 - 02.2021

Accreditation Program Specialist / Executive Administrative Assistant

Corrections East Central Center
06.2016 - 09.2022

Certified Nursing Assistant

In Home Senior Care Home Health Agency
10.2014 - 09.2022

Certified Nursing Assistant

Three Rivers Nursing And Rehabilitation
05.2005 - 10.2018

Bachelor of Science - Criminal Justice, Human Services

Colorado Technical University

Certificate: BLS/First Aid/CPR/AED -

American Heart Association

Certificate: Inspector 1 Fire Marshal -

Arkansas Fire Training Academy

Certificate: Specialized Law Enforcement Instructor - Corrections

Arkansas Department of Corrections

Diploma: Medical Assistant -

High Tech Institute

Certificate: Certified Nursing Assistant -

Arkansas Department of Human Services

High School Diploma -

Earle High School

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Laquinncia Dyson